Review Time
I found it almost impossible to choose between so many beautiful pieces Inkaahousr.com had to offer . I made my decision as soon as I saw the stunning vintage piece . The company framed the art and I couldn’t be more happy to recommend them after the fabulous service I received.
We ordered many prints for our new house during the pre Christmas sales. They look fantastic!! All but one arrived on time. It was never too much trouble from any of the customer service staff that I dealt with. A very busy time for any retail business, so thank you for being so kind and professional.
AAA+++
Even though I brought during the busy period, they kept my up to date with my order in a perfect timely manner. I would buy again, as they're perfect. Customer service 10/10 across the board.
I’m updating my review now that the order has been delivered and I’ve had time to assess the artwork.
The order arrived well beyond the stated delivery window, after repeated assurances that it would ship “very soon” or “that day.” After escalating the issue, the owner did step in to ensure the order was dispatched and offered a partial refund, which I appreciate.
Unfortunately, the quality of the prints themselves was disappointing. The smaller, unframed print feels like basic office-quality paper rather than art-grade stock. It was also damaged due to packaging. Due to haphazard packing, the packing tape was adhered directly to the back of the print, and removing it tore the paper, leaving part of the image semi-transparent. The company did offer to replace the art but given the previous long and inconvenient delivery, I declined.
The larger framed print looks acceptable largely because the frame conceals that the print itself appears similarly low quality.
For transparency, I did temporarily take this review down at the owner’s request while the issue was being addressed. I’m reposting it now to reflect the full experience, including both the eventual accommodation and the final condition and quality of the artwork.
While I appreciate the effort made to resolve the situation after the delay, between the missed timelines, packaging damage, and print quality, I wouldn’t necessarily recommend ordering — especially if timing or quality prints matter.
Amazing company to buy from! Not just for their awesome art selection but also the way they do business.
My order arrived with the glass totally smashed because of how the courier handled it and I was really upset as it was to be a birthday gift for a friend. However, as soon as I informed Inka about this they promptly proceeded to send a replacement at their cost. They must’ve fast-tracked it too cause the arrival was speedy, intact and most importantly in time for the friends birthday. Inka Arthouse will definitely have my business and I’d recommend them to all in a heartbeat!
Thank you Jarrah and team. Very impressed by the level of communication from them. So impressed with the urgency and time they put in to ensure that it arrived in time despite them playing catch up after the Christmas break.
Quality of the print is amazing and can't wait to order some pieces for ourselves. Highly recommend them!
Thank you once again!
Such a gorgeous quality print!
I did have some trouble with sizing on arrival (be aware that the sizing of prints takes into account the white border) but Jen at Inka was extremely helpful in organising an exchange for me. If you are unsure get in touch with her first as their customer service is excellent.
Exceptional customer support! This was my first time ordering, and I noticed that my prints might not arrive by my required date. I reached out to inquire about express delivery options. The representative was incredibly kind and arranged everything on their end without any additional charge, even during their busy post-sales period. I truly appreciate their help and can't wait to see the prints displayed soon.
I give five stars for the exceptional customer service. After I shared my concerns in an initial review regarding the quality of the print and frame, the support team contacted me. They provided a partial refund along with a new print that was of much better quality, beautifully framed in real wood. I'm pleased to see that their products now meet expectations and would definitely recommend them.
It took 9 weeks for the artwork to arrive in Vancouver, Canada. Given the cost (approximately $150 per print with frame), the quality seems lacking. As others have mentioned, the glass is quite flimsy, creating a poor reflection that makes the image hard to see. If you decide to place an order, I suggest choosing the higher-quality glass. On the bright side, the customer service was friendly, and there is a nice selection of prints. However, they really need to work on improving delivery times and the quality of materials.
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