Review Time
Oestra HRT has exceeded my expectations from a clinical standpoint; felt better immediately and it has been sustained for two months of use.
Their business model however, is the worst platform I have ever experienced. You cannot speak with a human by phone. You cannot speak with a human via chat. They use AI chat bot but you are to wait up to 2 days for a response from a human. When they respond, it's sorry we missed you (who can sit and watch for a response for 2 or more days???) here's a link to see our response. It's so convoluted it's difficult to get to the chat then it's a simply a meaningless, template script trying to upsell product --nothing specific to your clinical question.
To start the product, they had me take a quiz to determine if I qualified and if so to determine formula that was right for me --but sent my prescription as soon as I submitted the quiz-- impossible that a human from clinical team could realistically have evaluated my answers / medical history before submitting this prescription? Skeptical.
Oestra HRT has exceeded my expectations from a clinical standpoint; felt better immediately and it has been sustained for two months of use. Their business model however, is the worst platform I have ever experienced. You cannot speak with a human by phone. You cannot speak with a human via chat. They use AI chat bot but you are to wait up to 2 days for a response from a human. When they respond, it's sorry we missed you (who can sit and watch for a response for 2 or more days???) here's a link to see our response. It's so convoluted it's difficult to get to the chat then it's a simply a meaningless, template script trying to upsell product --nothing specific to your clinical question. To start the product, they had me take a quiz to determine if I qualified and if so to determine formula that was right for me --but sent my prescription as soon as I submitted the quiz-- impossible that a human from clinical team could realistically have evaluated my answers / medical history before submitting this prescription? Skeptical.
I've only been on Oestra for a few weeks now, but I'm already feeling the difference in my body. After a couple years of living in a miserable fog, I'm feeling things shifting. There will always be those out there that a product doesn't work for, that want to try and bash the entire company. That's just ignorant and childish in my opinion. But for SOME women, this stuff can be a life changer. That's all I have to say about that. PS. Customer service has been wonderful, even before I signed up and paid. They've responded same day and answered all 967 of my questions. So those saying otherwise I feel are just throwing shade because something didn't work the way they wanted it to.
Horrible customer service and marketing/payment tactics. It's taking forever to get my $199 back, when I asked them, prior to the charge occurring, not to charge and to cancel. It takes a while to get responses back from humans, they route you through a chat bot, and when you do get responses, it's 'push the product, market.' I do not recommend getting involved...communication is terrible, customer service is terrible, all they seem to want is money. Plus, when you log in, you can't do anything with your subscriptions or payment--once you enter your payment info, or sign up, you can't 'un-do' any of that yourself.
Reposting review to this page since they have multiple sites. Another social media scam targeting vulnerable women. STAY AWAY from Inner Balance. Go to a licensed professional & have your symptoms diagnosed in-person. Nowhere did I sign up for auto-renewal. Yet, I was charged $199 for a cream that a local compound pharmacy charges $50. I contacted the AI chat on their website. Standard response, "someone will contact you within 3 days". NO ONE CONTACTED ME. Instead, my credit charged. Disputed charge with my bank.
AMAZING! I have used Oestra for 7 months now. I tried many other HRT options but nothing else worked for me. I am in surgical menopause so my symptoms were severe. I felt so much better within a few weeks and now I feel like a much younger and more vibrant version of myself. This cream replaced 4 other separate prescriptions which has saved me so much money. Customer care has been responsive and helpful. I am a customer for life!
This company is a scam. They debited a recurring payment of $199 from my checking account and my understanding was that it was supposed to be a one time payment for a 3 month supply. If there was tiny, fine print somewhere that you click that allowed them to do this, they made it very hard to see and sneaky.This is a complete scam company, and I don’t even think that they give proper prescriptions but hand out what I think might be prescription medications. I don’t even know what they give, but they took $400 from me for it.
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