Name: innovaenergie.nl
Telephone: 0703016610
Rating: 3.8

Herbert Powell Guest

Unprofessional

I´ve been reached by consumind on 10/09/22 to change energie supplier and they offered me a fixed monthly payment of 93 euros and you charging me 287 euros. I´ve agreed because I´m payment 150 euros per month on my current energy supplier. The guy from Consumind said that the amount could change because you take the last 3 years history from the house consume but he also told me if that happens I can call Innova and you will fix back to the fixed amount and that I have 14 days reflexion period. I sent an message asking about that on 20/09/2022 and you took 7 days to asnwer me. In the e-mail you told me I can only reduce the amount in 15%, so I answer right away that I would like to cancel this agreement because you are not able to keep your word in the agreement. I called the Innova customer support today and I talked to a completely changed and impolite lady who was rude to me and treated me in a very nasty manner and hung up the phone while i was talking to her to try to resolve this situation. I would like to know how this is going to be solved, because I´m getting very stressed about that, and taking me a lot of time and energy and also this is affecting me mentally.

Date of experience: Sep 28, 2022

Arnold Coleman Guest

3 years ago

Very bad customer service management

Very bad customer service management. After the solar panels were installed, we had made an agreement that we would end the current contract and create a new one by changing owners at no cost. For the past two months it's been a succession of calls that are only leading to problems for me and my tenant because of this situation. We called more than 20 times the client service and never reached a solution.

Date of experience: Sep 02, 2022

Dawn Baker Guest

3 years ago

Horrible service!

Horrible service!! Giving 1 star because i can't give 0.Every time you call you're told something else.On 1/8/22, after getting again a different answer, asked to talk with manager but was not allowed.Cancelling contract before it even starts! Never happened to me having such bad energy company experience.