instructure.com

1.8
1.8 Based on 41 reviews

Open, intuitive, and born in the cloud, Canvas LMS has become the most widely used learning management system in North America, and the fastest growing worldwide. Canvas is the digital learning hub that brings students, teachers, and tools together—whethe...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.8

/
5

41 Reviews

5 Star
0%
4 Star
12%
3 Star
17%
2 Star
5%
1 Star
66%

Filtered Reviews

Filter Reviews

Review Time

Greg Ross
Terrible

Terrible, unintuitive, complicated, a smorgasbord of drop downs, and links to more links to more links, dozens of sections to get to a simple lesson, bad gateway errors... Lazy teachers love it students hate it.

1
Date of experience: Aug 21, 2025
Elizabeth Flippo
K12 started using Canvas this yr 25-26

K12 started using Canvas this yr 25-26. This will be the death of this online learning community. Absolutely the worst online learning environment especially for a kindergarten. The platform we used for 4 years was so simple and easy to find everything, now it's just a mess. Too many ad click ons, of course the 3rd grader hit the to learn more button, redirected out of canvas. Due to canvas we are leaving k12 as soon as their applications are accepted at either of the other schools we applied to. This may work for 7th and on but not for k-5. Whomever chose this program must have money tied into it.

1
Date of experience: Aug 13, 2025
Charlotte Tomlinson
Three Days of Errors

We are on day three of DAOF school using Canvas, and none of my four students have been able to access any live classes, complete a single assignment, and we have spent hours on hold with tech support. It is difficult to navigate, confusing to find work that needs completion, and we get error messages and “This page is temporarily unavailable.”

1
Date of experience: Aug 10, 2025
Frau Zdenka Knezevic
Feedback on Update and Improvement for…

Feedback on Update and Improvement for the Android Mobile AppIt is absolutely vital for users—especially those who create content—to have a smooth and efficient experience. Currently, the Android mobile app feels quite basic and not very user-friendly. Issues like fonts not working properly, templates failing, and having to repeatedly follow the same instructions cause frustration. This disrupts the creative flow and wastes valuable time.In today’s fast-paced environment, where AI is rapidly improving, having a clunky or primitive app experience makes it hard to keep up and stay productive. This not only causes users to get stuck in their workflow but also discourages them from continuing to invest in or upgrade the product.Speaking from personal experience, I have lost entire days trying to create just a few simple contacts, despite working on computers my whole life and having it as my profession. This is not where I want to spend my time, and it needs urgent improvement.

1
Date of experience: Aug 10, 2025
Bibabo27
Absolutely horrible

Absolutely horrible. The "help" desk refuses to help unless the teacher files an IT ticket due to confidentiality restrictions. The teachers don't have time to submit IT requests so the issues remain problems for years on end -- toggling between different students randomly without the user prompting to change students, loading classes from the prior year only in the drop down, reverting to the prior semester while trying to review the current semester, and disappearing 'grade' in the menu options. These have been issues for 3 years now!!!

1
Date of experience: May 25, 2025
Rosalie Ross
There should be negative stars

There should be negative stars, really, for this kind of dysfunctional product. I have spent more time chatting with equally dysfunctional and useless support than actually getting things done on the platform. I had zero issues with Brightspace and would take it over Canvas any day if given a choice.

1
Date of experience: May 09, 2025
Russell
PLEASE DO NOT HIDE THE UNDO BUTTON

why Why WHY would they not put the undo button on the task bar for the text box entry???? I have lost HOURS of work because I've tried to copy/paste what I have written, accidentally deleted it, and do not know where the undo button is. AT ALL. So I leave the page or refresh it to check if I can revert to a previous version. Of course, because of my stupidity, its gone. GONE. WHY IS THE UNDO BUTTON HIDDEN??? WHY DOES CTRL Z NOT WORK??? I wanted to recommend that they make the undo button easier to find/see on their website, but I can't submit an IDEA without logging in and "ranking up". I have been using Canvas for ~5 years now. I wasn't going to rant on there like I am here. They have moderators and probably wouldn't let it through anyways. So why do I need to WAIT 3 DAYS TO SUGGEST AN IDEA??? I don't get it. I can't review them or ask for tech help anywhere else but here, because my institution doesn't have those buttons in their help tab. I don't hate Canvas. Everything else is good or usable. But hiding something as important as an undo button on text entry assignments is beyond me. Please, if anyone sees this, fix it. I don't want to rewrite completed assignments anymore. please.

3
Date of experience: May 06, 2025
Troy
Not fun

This website is boring and doesn't help to make school interesting.

1
Date of experience: Apr 16, 2025
Armistead R.
Can't get enrolled on courses

Can't get enrolled on courses - going in circles..I don't understand why City and Guilds have engaged with a company with such a low rating, and hasn't acknowledged reviews. Remember, reviews start at 1-Star, so <2.5 is really, Really, REALLY BAD.

1
Date of experience: Mar 24, 2025
NetmarGamer
Terrible website would not recommend

Terrible website would not recommend it is too controlling, and can get into your files and your personal information. this can and will spread to other devices, causing it to install other installations without permission.-teacher unknown

1
Date of experience: Nov 18, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Open, intuitive, and born in the cloud, Canvas LMS has become the most widely used learning management system in North America, and the fastest growing worldwide. Canvas is the digital learning hub that brings students, teachers, and tools together—whether in the physical, blended, or fully online classroom. Delivering dynamic, engaging learning experiences, its 99.99% uptime ensures instant connection between students and educators, anywhere, anytime. Canvas is part of the Instructure Learning Platform, a suite of edtech products and services supporting more than 30 million educators and learners in 70 countries around the world.See more

  • email info@instructure.com
  • call 8002036755
  • language https://instructure.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More