Review Time
I recently bought CCTV cameras from an online platform and I'm extremely pleased with their service. The ordering process was straightforward, clear, and easy to navigate. The cameras arrived on schedule and were securely packaged to prevent any damage. The product quality was exactly as described and functions flawlessly. Overall, it was a seamless and enjoyable shopping experience, and I would certainly recommend this platform to others.
No answers, no solutions. I placed an order on Wednesday. On Friday, I received a text and an email indicating it would be delivered that night between 18:00 and 22:00. Great! I took off work. At 19:30, I got another email stating it couldn't be delivered and would be rescheduled for the next weekday (Monday). On Monday, I received an email from the delivery service explaining that the delivery was not possible due to the parcel being too large. Later that evening, I received part of the order in a different parcel, which indicated that the delivery service was actually present but didn’t deliver everything. I can't use the monitor without a computer. This seems to be an issue between the delivery service and the seller, but since my transaction is with the seller, they should resolve this. Now, they are instructing the delivery service to return the computer to the seller, who will then use another service to send it back to me, leaving me waiting indefinitely. I offered to pick up the computer myself, but due to poor communication between the delivery service and the seller, they couldn't assist me. Now, I have no idea where my order is, and the seller is deferring to the delivery service without providing any updates. I've never encountered such unhelpful post-sale customer service.
I placed my order on Wednesday, and by Friday, I received a message stating it would be delivered that evening between 18:00-22:00. Excited, I took time off work. However, at 19:30, I got an email saying delivery was not possible and it would be postponed to Monday. On Monday, I was informed by the delivery service that the parcel was too large for delivery. That evening, I received part of my order in another package, so the delivery team was present but failed to deliver everything. Without a computer, I can't use the monitor. This seems to be an issue between the delivery service and the company, but my concern is with the company, and they should resolve it. Now they are instructing the delivery service to return my computer, which means more delays with no clear timeline. I even offered to pick up the computer myself, but due to poor communication between the delivery service and the company, I was unable to get help. I'm left in the dark about my order's whereabouts, and the company merely defers to the delivery service without providing updates. I've never encountered such unhelpful post-sale customer service.
Jeg lagde en ordre på dette Lego-sæt online, og jeg plejer at føle mig lidt tilbageholdende med at bruge mit betalingskort til store køb. Men jeg bestilte det den ene dag og fik en besked om, at det ville blive leveret til en lokal postkasse næste dag! Og det blev det virkelig! Jeg var begejstret, og jeg ved, at min søn også vil være det. Selv som 47-årig nævnte han, at denne film (og nu Lego) var en betydelig del af hans barndom. Tak for den hurtige service; jeg sætter virkelig pris på det.
Jeg bestilte dette Lego tilbage til fremtiden online, og jeg er altid lidt skeptisk med at bruge mit betalingskort til store beløb. Men jeg bestilte det den ene dag og fik besked om, at det ville blive leveret til en postkasse i nærheden næste dag! Og det skete! Jeg var glad, og jeg ved, at min søn også vil være det. Selvom han er 47 år, sagde han, at denne film (og nu Lego) var en stor del af hans barndom. Tak for den hurtige service, jeg sætter virkelig pris på det.
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