Review Time
The scooter arrived on time and is very good quality. One star taken off, as initially part of the order did not arrive (a waterproof bag which was to be included free when ordering the scooter) however a replacement item was arranged from the company and has now been received.
TOP service and TOP products. I bought an M2 scooter and the product is very high quality. I had a few questions in advance that were answered professionally within 24 hours, although I was not yet a customer. After the purchase I also had a concern that was immediately processed and resolved to my highest satisfaction.
Bought from them a year ago. The scooter was very good came straight away so thought id upgrade. Having bought a different scooter for my daughter I was please to find that they sent me a more expensive scooter. The scooter in fact is far superior to the one I bought. God knows if they were low on stock or what have you but the scooter I receive was in fact top quality. The s-nova scooter is a great bit of kit
I ordered from Isinwheel and experienced one of the most dishonest delivery processes I’ve ever seen. My parcel was never delivered, yet the courier falsely claimed a “delivery attempt.”The tracking clearly showed I was Delivery #6 on the route. Deliveries #4 (Battersea) and #5 (Brixton) were completed with normal scans despite my location being in between the two. Then, from 11:40, the driver tracking was still marked as being in Brixton. Shortly after that, the courier switched off live tracking. At 13:16, they suddenly marked my delivery as “Attempted – No Access,” even though the parcel never scanned “Out for Delivery.”My building entrance is always open, no card was left, and no driver ever came.I submitted a ticket for a help request but to make it worse, the merchant emailed me a cropped Google Street View image of the wrong side of my building as supposed “proof,” clearly hiding the real entrance (its impossible to hide it without cropping), and gave me a regurgitated version of my address which they claimed was the correct one, which doesn't show up on any postcode checker. No courier attempt evidence was provided.The item was never delivered, the tracking was falsified, and customer service offered no real solution, but in fact risk of delivery to an incorrect address.Avoid this company if you want honesty, real delivery attempts, or basic customer service.Edit 1: 6 days after initial review.The package came with a giant hole, the labels were dated 02 December. I.e. it was only shipped to the final courier on 02 December and received 03 December. No explanation has been given as to why there was a delay of 6 working days considering the website promised 1-2 day delivery. The front wheel came badly damaged in transit. The Schrader valve was bent at a 45 degree angle and there was a large chip in the wheel rim, lastly the brake disk was warped. I have sent support all the evidence and they have not responded to me yet. So far for compensation all they have offered me was a steel cable lock, which I have refused because from experience I only use ABUS for my locks.It has been a difficult process.
The team was great with helping me as I was worried I had ordered the wrong thing for my son, they were super supportive and helped me every step of the way to make sure I had exactly what I needed. My electric scooter arrived today and I couldn’t be more pleased with it I know my son is going to be over the moon with it on Christmas morning. Thank you so much.
Claim your business profile now and gain access to all features and respond to customer reviews.
carcalluk.com
www.cascadeautoglass.com
spirit-hyundai.co.uk
a1remote.co.uk
bidbetter.ai
slickshifts.co.uk
www.premierbikes.com
revautoclub.com
iwarranty.com.au
invictusmotors.co.uk