Review Time
Update: Scooter finally arrived after nearly 2 weeks, however they have sent me the wrong item. Tried calling again and their customer services where suppose to call me and they have not. No response to my emails now either. Avoid buying from this company. Ordered a scooter and then got an email to say dispatched. Been over a week and DPD have still not received the parcel from isinwheel. Tried emailing and been trying to call their customer service for over 2 hours. They just keep cutting my call off at different times. Seems impossible to get through to their customer service. Quite frustrating as this is a birthday present for my nephew. Will have to go through my bank to try and get my money back and will be reporting to trading standards if I'm unable to get through to their customer service today.
Absolutely disgusting customer service. After purchasing a scooter just over a year ago for it to snap and then have to pay £60 to send a new one (even thought it was in warranty) to then do 88 miles on new scooter and it to xompletely not turn on AND then be told it could be the display or the controller which would be a further £70.So basically the replacement they sent was clearly faulty. And all they want is more money. Ive requested a manager contact me and had no reply. I would like a MANAGER to call me. Either my scooter to be collected and fixed, replacement or refund. Absolute awful company BEWARE.
We ordered an E scooter with 1-2 business days delivery.3 business days later the tracking hadn’t changed, I tried a number of times to call the UK number, waited for 45 minutes and was cut off. So I emailed with me enquiry, guess what? No reply!!!Checked our tracking this evening and to our shock it says order cancelled as per our request, we never asked to cancel the order 😡 Shocking customer service
There very professional at what they do and aren't slow in responding to any questions or inquiry you have and if there's a problem they will do There upmost to resolve it. very professional in my personal experience with the company big thanks to isinwheel thank you Tony rolls
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