Review Time
Don't even waste your time with this company. Absolute car crash from start to finish. Delivery driver dropped my partner christmas present out of the damaged box. Spoiled my partners surprise gift. Offered me a free helmet. Mentioned issues & asked for a refund or repair on the 22nd December. They have avoided acknowledgement of their 30 day guarantee. They have told me to take numerous videos & pictures of the issues. This scooter has been cutting out mid journey for weeks. Presuming not an accurate battery reading. They then said I had to drive 45 minutes out of my way to go to a local scooter repair shop to get a diagnosis. Which they said they would reimburse. Not like I trust them anyway.. To then be told I didn't qualify for the 30 day guarantee because it's been over a month. It takes about 24 hours for a response. This has been going on for a month. Currently, I'm awaiting for it to be "repaired" not semt over the label as of yet but I will have to find another box as the box was damaged on transit. They don't actually read or care about your complaints. Just constantly reading from a script. DO NOT WASTE YOUR MONEY!! SAVE YOURSELF THE HEADACHE!!
Avoid at all costs – dangerous product and disgraceful customer supportI’m writing this as someone who has previously bought and been happy with two isinwheel scooters, purchased directly from their website. I know their products well, which is why this experience is so alarming.The isinwheel GT2 (advertised as 1200W) is an absolute joke.From the moment I received it, the scooter was clearly defective and underpowered. The throttle has severe latency both when accelerating and when releasing it (delayed deceleration), making the scooter unpredictable and unsafe to ride. It also fails to reach the performance advertised on their website, and the official app cannot even register the scooter’s serial number.To make matters worse, the GT2 performs noticeably worse than my older isinwheel M2, which is advertised as a lower-powered 1000W model. Even more suspiciously, the GT2 is supplied with a much lighter charger than the M2. I’m not an engineer, but when a supposedly more powerful scooter performs worse and ships with lighter hardware, serious questions need to be asked.What really destroys trust is what happens when something goes wrong.I spent weeks exchanging emails, following every troubleshooting request, reinstalling apps, checking connections, and sending multiple clear videos proving the faults. Instead of resolving the issue, isinwheel delayed, contradicted themselves, denied the problem, and eventually tried to avoid a proper refund altogether. On this occasion, their behaviour was absolutely reprehensible.If you’re lucky and nothing goes wrong, you might be fine. But if you receive a faulty product, be prepared for resistance, delays, and attempts to avoid refunding you.Based on this experience, I do not trust this company anymore, and I strongly recommend that nobody buys anything from isinwheel without reading reviews like this first. The GT2 in particular should be avoided entirely.
I ordered a purple scooter for my daughter as a gift for Christmas, which she really wanted. On Christmas Day when she opened the box the scooter was the wrong colour, it came green and black. So disappointed with the service, (literally had one job) and got it wrong. Wouldn’t recommend
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