Review Time
I ordered a electric scooter which when it arrived was the wrong one. I emailed them and explained the situation. They replied very quickly and have messaged me daily to keep me updated. The issue has now been sorted and im very happy with the customer service and how quickly they sorted this. Will definitely be buying again and will also recommend to other thanks
Absolutely horrific!! Do not buy from this company! They have taken my money sent me a faulty scooter that was for my daughters birthday present, when i reported it too them they have been completely unhelpful, dragging their feet, will not replace or refund. Its been going on for ages! The scooter has never switched on! They have asked so many questions, had videos of the scooter now they want me to perform a multimeter test on the battery, charging port, and charger to further diagnose the issue. I am not a technician, i bought the scooter in good faith expecting to make my child's birthday instead its been nothing but headache!
Hello, I would like to share my experience with Isinwheel. I ordered two isinwheel® GT2 1000W scooters for my daughters, and I must say that everything — from the order to the delivery — went perfectly.I also tried the scooters myself, and they ride wonderfully: comfortable, stable, and thanks to the suspension, an absolute pleasure to use. The kids in the neighborhood also think they look great.What impressed me even more was their excellent customer service. I had a small question and received a very quick, professional, and friendly response. You don’t often find after‑sales service like that these days.In short: this company listens, helps, and delivers top quality. Based on my experience, they definitely deserve five stars — and if I could give six, I absolutely would
I had problems with M10 E-Mtb Mudguard, which wasn’t sent at first. Even though I didn’t get it now, I’m getting a free bicycle lock, which is pretty good solution in my opinion. That shows that isinwheel really cares about customer satisfaction. Furthermore the M10 is a great E-Bike for this price. Pretty good service.
I contacted isinwheel to ask about an update on delivery I got a really lovely reply within the hour to give me all the information regarding the delivery, I contacted them on a few queries I had and everything was answered with polite and helpful emails I received my parcel today it was well packaged and in plenty of time for my grandsons birthday I will definitely order from isinwheel again
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