jagex.com

1.1
1.1 Based on 200 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.1

/
5

200 Reviews

5 Star
1%
4 Star
0%
3 Star
0%
2 Star
1%
1 Star
97%

Filtered Reviews

Filter Reviews

Review Time

McClemick30
Worst Service ever met.

Worst Service ever met.. i only want my account back that i lost because alice moved to O2 but they want to prove it that i am the real owner an Email confirmation to my old email account and the exact creation day of my account.. and also my internet provider at account creation day and the exact day where i firstly moved away since account creation.. and nope its not enough that i remember my old old username or my password. And also not enough that the mail account holder Name is my Name and in the Mail address is also my Name.. who tf should steal my account of this crap game??? Nobody. Jagex Support sucks.. and they have no email adress or phone number provided to contact them. Only their s-hi-tt-y security bot that avoids all requests to get my account back..

1
Date of experience: Jun 22, 2021
Eddie
Customer service is the worst I have…

Customer service is the worst I have ever experienced in my life. They reply with automated bot responses and tell you to fix it instead of doing it themselves. Dont spend time on Runescape, go on a private server instead

1
Date of experience: Jun 19, 2021
Mathieu Dubois
Customer service is atrocious

Customer service is atrocious. Communication is atrocious.

1
Date of experience: Jun 17, 2021
RegBil12
Jagex lazy dogs

The costumer service of Jagex is iterally disgusting!!!!!how the F... are u guys bein able to be a company if u have a support center which is not reachable!! They even Ban accounts out of no reason just as the only thought ur doing something wrong. And ur account is gone. literally make up nonsence to delete your account

1
Date of experience: Jun 10, 2021
SR23
If I could put 0 stars this would be a…

If I could put 0 stars this would be a negative 20 star business. Do not spend money on them. They charged my PayPal after I had unauthorized another payment and refuse multiple times to give me my money back after they charged me and I have not used their product in MONTHS. Soon as they sold their company I stopped doing anything with it because of them siphoning my information. They need to be shut down and sued for how completely garbage they are.

1
Date of experience: Jun 05, 2021
Gale
Jagex customer support…

Jagex is god awful at customer support seeing as how you can never even talk to an actual person. They hide behind automated responses for everything. "A team member of our player staff has carefully reviewed..." apparently means sending out the same automated email for everything, even requesting information that was already provided. The fact that Jagex has 0 human customer support shows you how much they value $$$ over the actual players

1
Date of experience: Jun 04, 2021
Mindi Price
Trash company

Trash company they banned me for suspicion and refused to provide evidence for their own "protection." Absolutely awful communication and I will never make a purchase from them again.

1
Date of experience: Jun 02, 2021
bowled
Worst company in existence.

Worst company in existence.They set the standard (annoying) auto-renew membership feature as usual. Filed for a refund, was supposed to receive a response in 2 days. Received a response 3-4 days in my email, then they locked my account because I filed a claim with my bank because they wouldn't respond. How much worse could your company be? 0 Stars

1
Date of experience: Apr 27, 2021
Maya Rogers
Bittersweet

Good game, bad customer service.

2
Date of experience: Apr 21, 2021
Clint Morgan
Worst ever

Worst ever, I paid to buy bonds and didn’t recieve anything in return when making a dispute they blocked my account till I pay what’s owed. Rather than contacting me about the issue they just block accounts. They go unaswer all email you do through there website! I ended up paying twice so I can access my account and I was hoping I have my money back as soon as they discover the problem. But they don’t even contact you!

1
Date of experience: Apr 19, 2021

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More