jagex.com

1.1
1.1 Based on 200 reviews

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1.1

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200 Reviews

5 Star
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1 Star
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asacarna64
I would give 0 stars if I could

I would give 0 stars if I could. Disgusting company with 0 customer service and rotten behaviour. They’ll happily take your money but as soon as you have any form of issue there is literally NO way of speaking to anyone. Also there are false claims on how this game is operated and run. I’ve done enough investigating to know and I will be reporting to the company for misconduct and false advertisement

1
Date of experience: Nov 13, 2021
Elisha Foster
By far the worst company I have ever…

By far the worst company I have ever had the misfortune to deal with. 0 customer service in 2021. REALLY?!

1
Date of experience: Oct 02, 2021
Sanford Brown
Non-existent customer service

Great, my 10+ year old account was stolen and their customer service won't give it back to me. I have 2 email addresses that were associated with the account for a total of 9 years, at least one long-standing password, the date the account was created and all usernames from there on. I even gave them a transaction number I once used to purchase a membership via PayPal. Why the hell should all this not be enough to prove that I am the owner of the account? What more do I need to add for you to believe me? The employees act insanely ignorant and probably don't even look at the recovery request before hitting "decline". Either only bots work at Jagex or the employees just don't feel like helping. You can't even send an email to get a proper answer or explanation. Thank you for tolerating account theft, I'm out of here.

1
Date of experience: Sep 25, 2021
Gerald C.
Banned for macroing after logging in after 4 years. I was not macroing

Just logged back into my account after a few years, played around for a couple minutes, then logged off. Tried to login a week later to actually spend sometime playing and I was banned for macroing? How the hell do they think I was macroing when I literally just played for 2 minutes. I don't even know how third party software works. Not sure how I can appeal this. Had a paid subscription on that old account and was planning on starting up again. Are they really just going to steal all the work I've done with no evidence?!

1
Date of experience: Sep 22, 2021
Janet Anderson
If I could give negative stars to Jagex…

If I could give negative stars to Jagex I would. They do not care about their community, it’s been clear for years they only care about MONEY. F*** you jagex

1
Date of experience: Sep 08, 2021
IP58
poor

poor excuse of a company at least other company's make good excuses

1
Date of experience: Sep 08, 2021
Electro_eZ
Jagex are ruining runescape

1
Date of experience: Sep 08, 2021
AW50
Allows cheating but bans hd plugins

Allows cheating but bans hd plugins. Company ran by a black market which they run you cannot change my mind

1
Date of experience: Sep 07, 2021
Wilf
Banned for macroing when i never used a…

Banned for macroing when i never used a bot.

1
Date of experience: Jul 26, 2021
Jaylon Ross
Jagex is a pitiful excuse for a…

Jagex is a pitiful excuse for a company. Jagex has their cash cows and they're just that. Cash cows. Jagex could not give a flying f*eck less about their players / customers.

1
Date of experience: Jul 12, 2021

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