Review Time
I would give 0 stars if I could. Disgusting company with 0 customer service and rotten behaviour. They’ll happily take your money but as soon as you have any form of issue there is literally NO way of speaking to anyone. Also there are false claims on how this game is operated and run. I’ve done enough investigating to know and I will be reporting to the company for misconduct and false advertisement
Great, my 10+ year old account was stolen and their customer service won't give it back to me. I have 2 email addresses that were associated with the account for a total of 9 years, at least one long-standing password, the date the account was created and all usernames from there on. I even gave them a transaction number I once used to purchase a membership via PayPal. Why the hell should all this not be enough to prove that I am the owner of the account? What more do I need to add for you to believe me? The employees act insanely ignorant and probably don't even look at the recovery request before hitting "decline". Either only bots work at Jagex or the employees just don't feel like helping. You can't even send an email to get a proper answer or explanation. Thank you for tolerating account theft, I'm out of here.
Just logged back into my account after a few years, played around for a couple minutes, then logged off. Tried to login a week later to actually spend sometime playing and I was banned for macroing? How the hell do they think I was macroing when I literally just played for 2 minutes. I don't even know how third party software works. Not sure how I can appeal this. Had a paid subscription on that old account and was planning on starting up again. Are they really just going to steal all the work I've done with no evidence?!
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