Review Time
Honestly, great game. I took much enjoyment from it. Variety of options however many things are gatekeeped by requiring you to take part in activities you don’t enjoy. One such task is unlocking the city of Prifddinas. Requiring level 75 in most skills including dungeoneering which I loathed and painfully grinded every part of it. On top of this required quests. I finally reached all skills in level 75 and only had one quest remaining called Mourning's End Part II to unlock the final quest to allow me to get back to the game I enjoyed. It was quite a sacrifice to pause enjoying myself to undertake this task over the period of a month just to get back to playing the enjoyable parts. There was no avoiding it, access to the needed items demanded it. To be clear it was critical and must complete item as you were hindered due to access and materials required for much of the crafting and gathering skills/tools, otherwise I’d have no part in this entire process. Anyway, having a few disabilities lead to the task being out of grasp for me on this mirror puzzle. I followed two separate youtube guides step by step, pouring 4 hours per session trying to complete it and couldn’t.I asked for assistance. In-game support provides a 500 character limit. I did my best with the tiny bit of space. I received no communication or help from support.There is no e-mail for support, only a forum. I’m not going to publicly communicate and provide access to people to both view and evade my privacy on a matter that’s none of their business. There are only two public email addresses to Jagax on the website. The first, marketing which immediately bounced back and is no longer active. The other is press related and communicates “They check the box often throughout the day”. Jagax ignored that communication too.I can’t say that Jagax intentionally ignores player support. Most likely they lack the manpower and structured it in such a way the community does the work for them, saving the a cost of a salary to provide support. I’ll certainly miss the good parts that crashed and burned due to cutting costs and a bit too much greed on Jagax’s part. Of course, if any of us had that kind of money rolling in, most wouldn’t care about your problems much the same, drop in the bucket compared to the bigger picture of which Yacht to purchase next. Hope my weekly TH spending helped buy a nice hood ornament. Shame I couldn’t receive help to spend more to help upgrade the seats to leather. The ironic thing however is when you unsubscribe Jagax communicates to let them know why. Only the possibility isn’t available by design.
The worse gaming company...This company cant even manage their own games! The worse customer service, you pay a monthly fee, and no customer service when you need it, and believe me with jagexs broken garbage you will need customer service. How can a company that has so many hackers, scammers, bots, and who knows what else stay in business this long? Never use trash jagex! BTW jagex i take very serious to your terrible company scamming me!
The customer service at Jagex is possibly THE WORST experience Ive ever had.For a company that takes £6.99 of my money every month, plus the thousands of pounds worth of Micro-transactions they receive every week, I don't think speaking to a human being rather than a robot is a lot to ask for. After constantly being re-directed to their FAQ page which doesn't help in the slightest, I was told to try and contact them through Twitter, specifically their @JagexSupport account. Im sure you can imagine I was completely surprised when the reply I got was yet another generic, automated answer. The Customer Support at Jagex was 1000x better years ago when the company was half the size with half the amount of employees. Makes sense right? Nope.
Jagex fails to have a proper customer support system and fails to take responsibility for their own mistakes. They rely to heavily of player support forums and pre posted self help area. Only contact for Jagex is Reddit and Twitter both of which are not suitable for the consumer. Once upon time Jagex cared, now they fall to the same scheme as every big company, money.
happy to electronically take payments via stolen mobile numbers but I cannot cancel them or speak to anyone about them. these places should be shut down. Absolute con merchants as is BOKU - which I am assuming are connected at some level!
played osrs since i was 12 on and off (27 now) i recently downloaded runelite, logged in once, logged out. went to log in 2 days later and it tells me to put 6 digit code, which i do not have set up. fixed that finally, try to log in and ive been banned for botting when i have barely even played it?! perm banned my account and deleted it, f u c k y o u jagex, you've lost a long time player. dont even have a decent support system to report it
Got banned in OSRS without any reason. Cant get in contact with support. Ban appeal doesnt work either. I really hope this company goes bankrupt very soon as this is flat out theft since i used real money to pay for membership. Quick search on the internet shows that this happens on hourly bases. They should invest in a good support that can acctually be reached (phone/email/chat). Ban real cheaters and stop banning real players who spend years on their accounts and not giving the chance to lift the ban. Jagex makes mistakes and the honest players get banned for them.
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