Review Time
Literal abysmal level of support.. never really used it before so never understood how people could say it was so bad until I needed it.. got a passive aggressive rude support agent try to tell me after getting hacked that the account wasn't mine and I didn't create it and that I'd be breaking their computer misuse act trying to get support for it.. while some guy from whatever country can log into my account and clear my bank but that's fine.. what a joke!
Just look at every other review here and it all speaks for itself. Their “anti-cheat” if you can call it that is an absolute joke. They ban their long term players left and right with 0 evidence provided and when you appeal you get AI generated responses with no actual support. The game we all loved in the early 2000s is gone. Is the content fun? Absolutely! But don’t you dare raid with friends and loot split, don’t trade any other player, don’t loan or borrow GP from a friend, don't pick up anything off the ground, and don't stay working in one skill too long, or you will be banned with no given evidence and your appeals, despite how much proof you have, will be denied automatically by AI. It’s sad to see where this company has gone.
What happens to honest to god player like me is that even when you play by their rules, even when you don't break any guideline or rules, you get banned by a broken bot system who accuse you with "certainty" that you are using bots. In any game i've played not only i never used any bots in my life, but i also realize that they track every action of their player, which in todays time are consider as spying and gathering illigaly your information. This company need to be buried, because everything about it smell rot and bullshit. I was naïve enough to spend money on runescape, but after this being the worst gaming experience of my life, i will never spend another dime on their company, no matter which game they try to make. Support are made of robots, and automaticly deny any appeal made, no matter how wrong they are about the offense you supposedly made. Never trust this company, and stay away from their game.
Terrible, my email linked to Runescape is deactivated and when i tried to contect support with PROOF that i own the account all im getting is dogshit bot cookie cutter answer. They dont care, they keep saying they are making the system better but they arent.
The worst company in all of gaming. The worst support system, the worst team, everything about these guys absolutely sucksLost many accounts due to forgetting passwords and even when I show proof and a transaction ID where I purchased membership, appeals denied still. Seriously some of the worst people on this planet. Dog shit company
Jagex Support Is a Joke — Ignored a Clear Bug and Called It “Intended Game Mechanics”After losing 11 Ancient Scales to a bug during the Seriyu boss fight, I submitted a detailed ticket to Jagex Support. Their response? A copy-pasted message claiming “no valid items were lost outside of intended mechanics” and that their decision was “final.”Let’s be real — I didn’t lose billions. We’re talking about a tiny 0.1M GP drop that clearly vanished due to a bug. If they can’t verify or fix something that small, what confidence should any player have that they’ll handle major losses fairly?This isn’t about the value — it’s about trust. Players invest time, money, and effort into RuneScape, and Jagex’s refusal to acknowledge even minor issues shows how little they care about their own community. They hide behind canned policies instead of investigating real reports.After years of membership, I’ve cancelled my sub. If the developers and support team can’t be bothered to stand behind their own product, then it’s clear this game’s best days are behind it.
My 15 years old account trimmed 5.8b permabanned and why for swapping which they say is not against TOS. I appealed the ban got an automated reply at 5am UTC lol!!! I appealed again I got the EXACT same reply. I loved the game but INSANELY horrible customer service. I will make it my mission to not recommend this company/game to everyone
They mistakenly permabanned my only free-to-play OSRS account Kaleryon (created in 2024), which has hundreds of hours of hard-working gameplay, +1100 total skills, almost all f2p quests done and 98 combat level, I'm still awaiting for help to fix this problem and hoping for a positive solution from the game's support team. I'll not giving up this time if they insist to decide that this false ban is correct, because IT'S NOT. I never used any macroing or bot tools and i can prove this is a mistake made by their game detection system. If this is a honest company who actually cares about the game's real playerbase, hopefully they will fix this error as soon as possible.
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