johnson-tiles.com

4.4
4.4 Based on 60 reviews

UK-Based Specialists in Ceramic & Porcelain Tile Design and Supply. We’ve been designing on-trend wall and floor tiles since 1901, proudly staying true to Johnson Tiles’ roots in the Potteries’ heartland of Stoke-on-Trent. With 120 years of experience, ou...

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Average Rating

4.4

/
5

60 Reviews

5 Star
82%
4 Star
2%
3 Star
5%
2 Star
0%
1 Star
11%

All Reviews

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Review Time

Brian Rowan
Website very easy to navigate/find tiles and purchase them quickly. The most impressive part was the

Website very easy to navigate/find tiles and purchase them quickly. The most impressive part was the delivery. Far too often pallet deliveries from other tile/bathroom companies are delayed causing headaches and loss of earnings. The estimated delivery was 2-5 days but it arrived next working day. A breath of fresh air and very impressed.

5
Date of experience: Apr 16, 2026
Brian Rowan
Well structured website and rapid delivery

Website very easy to navigate/find tiles and purchase them quickly. The most impressive part was the delivery. Far too often pallet deliveries from other tile/bathroom companies are delayed causing headaches and loss of earnings. The estimated delivery was 2-5 days but it arrived next working day. A breath of fresh air and very impressed.

5
Date of experience: Apr 09, 2026
Roz Turrell
Good experience

Fast delivery and very helpful when I had to message them about an incorrect tile

5
Date of experience: Mar 27, 2026
Ian Potter
Well the sample arrived on time

Well the sample arrived on time. Thanks

5
Date of experience: Mar 13, 2026
Vivien Toh
Sample did not arrive

Sample ordered did not arrive at all. Went with a different company instead.

1
Date of experience: Mar 13, 2026
Jane Barnard
Slick service and fast delivery

Danny was extremely helpful when I called with a query about a tile which wasn’t now available and pointed me in the direction of similar ones. Ordering a sample was very easy, updates on its progress plentiful and it arrived within 2 days. Sadly it was broken even though packaged so well, but it did its job in providing a colour match for my bathroom . Will definitely use Johnson’s again.

5
Date of experience: Mar 12, 2026
Mike Jukes
Tiles delivered on pallet as expected…

Tiles delivered on pallet as expected and on the day specified, well wrapped and all were intact. Delivery driver was courteous .

5
Date of experience: Mar 06, 2026
Jacqueline Tulip
Excellent customer service

Easy to order, excellent communication and when there was an issue with our delivery (some broken tiles in transit) they rectified it immediately. Excellent customer service.

5
Date of experience: Mar 06, 2026
emma neads
Not Customer focused at all!

I ordered some tiles as the compatible ones to some I already had. I needed help ordering online as could not find the ones I needed - they had changed their tile name. The lady on the phone was quite intimidating. On ordering it was kerbside delivery only. It was 3 boxes of tiles, I explained I was disabled and would be unable to go and carry them in. I live in a bungalow so easy access, but no, they only delivered to the end of our driveway. I needed to return all 3 unopened boxes as our plans had changed. I rang for assistance, to be told I have to arrange everything, find a courier, pay for their return myself. I did receive a recommendation of a courier but only as I asked for one. I will never order from Johnson’s again

1
Date of experience: Mar 05, 2026
Customer
Great service.

5
Date of experience: Mar 03, 2026

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Business Details

  • UK-Based Specialists in Ceramic & Porcelain Tile Design and Supply. We’ve been designing on-trend wall and floor tiles since 1901, proudly staying true to Johnson Tiles’ roots in the Potteries’ heartland of Stoke-on-Trent. With 120 years of experience, our design team searches the world for inspiration, sourcing on-trend collections of porcelain and ceramic floor and wall tiles. See more

  • email sales@johnson-tiles.com
  • call 01782524000
  • language https://www.johnson-tiles.com

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