Review Time
I ordered a Christmas present on the 11th, expecting delivery within 4 to 7 days. The order shows it was dispatched on the 17th, but the postal service hasn't received it yet. Since it won't arrive by Christmas, I will need to return it due to the delay. I've emailed multiple times about my concerns and was assured that it would be delivered on time. However, I've received no response to my last two emails, and the replies have been very slow. I'm extremely disappointed.
It has now been 14 days and I'm still waiting. I ordered two weeks ago and my package has only just been dispatched today. There has been no delivery yet. I emailed and received a response without an apology. I am starting to feel concerned about the quality of the product I might receive. This is my first and last experience based on the service.
I had a fantastic experience with this service. My order faced a significant delay, but they responded promptly, kept me updated throughout the process, and ultimately helped me receive my package. Truly excellent customer support! I am even more motivated to keep purchasing jewellery from them!
I placed an order on the 11th for a Christmas gift, expecting delivery within 4 to 7 days. Although the order was marked as dispatched on the 17th, the postal service has not received it yet. Since it will not arrive by Christmas, I will need to return it due to the delay. I have emailed multiple times with my concerns and was assured it would be delivered on time, but I have not received responses to my last two emails, and replies have been very slow. I'm extremely disappointed.
I ordered from this company a few months ago and loved their jewellery collection. Unfortunately, the end piece of my bracelet came off and I lost it. I contacted the service, and the representative was very helpful, immediately sending me a replacement. The one I chose was a bit more expensive than the original, but they generously offered it at no extra cost. How lovely is that! I highly recommend this service if you’re looking for beautiful, high-quality jewellery at an affordable price.
I love the products, but it's the service that really stands out for me. I needed to exchange a bracelet for my daughter, and it was organized immediately. The representative was professional yet made me feel like a valued customer. A pleasure to deal with. I've purchased more items for the holidays and can recommend this brand without hesitation.
I sincerely hope to write a positive review if my order ever arrives. I placed my order on September 3rd, and there is still no sign of it. I keep being reassured that it’s on its way, but the tracking number provided shows it’s still waiting for the order from the sender. They have claimed to send me some free gifts as an apology, but I haven't received those either. If the order arrives and is satisfactory, I will return with an honest review, but this wait is excessively long.
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Joie d'Or | Meaningful jewelry for every occasion. Made to shine, built to last. Crafted with care, trusted for quality, and loved for the details.
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