Review Time
7 months into what was supposed to be a 28-day auction completion. Constant staff changes, missed deadlines, poor communication, and key documents I requested over 2 months ago still not provided.
They failed to identify critical lease issues before the auction, only raising them months later. I was left feeling completely unsupported and exposed to potential penalties.
When I made a complaint, I felt pressured to retract it in order for them to continue acting for me. Shortly after, they stopped acting on my behalf altogether.
This matter is being escalated to the Legal Ombudsman and the SRA. I cannot recommend this firm. The stress, delays, and lack of professionalism have been overwhelming.
We cannot recommend Minnie at JQ Law highly enough. After an originally horrific experience with another law firm, Minnie completely transformed our conveyancing journey and restored our confidence in the process.What should have been a straightforward, no-chain purchase became unexpectedly complex, but Minnie was exceptional throughout. She was professional, knowledgeable, thorough, and incredibly supportive from start to finish. Minnie consistently advocated for us, held the seller’s solicitors accountable, and stood firm despite various pressures, always ensuring our interests were properly protected.When communication broke down or progress stalled, Minnie was proactive, persistent, and unafraid to challenge delays or poor practice. She was often the voice of reason and common sense, keeping everything moving while explaining each step clearly and patiently. Her attention to detail and commitment to doing things properly gave us huge reassurance during a very stressful process.It has been a long journey, but we are delighted that the purchase has now concluded, and this is largely thanks to Minnie’s dedication, hard work, and determination. She truly went above and beyond, and we are extremely grateful for everything she did for us.An outstanding conveyancer — I would not hesitate to recommend Minnie at JQ Law, and I will use her services again.
7 months into what was supposed to be a 28-day auction completion. Constant staff changes, missed deadlines, poor communication, and key documents I requested over 2 months ago still not provided.They failed to identify critical lease issues before the auction, only raising them months later. I was left feeling completely unsupported and exposed to potential penalties.When I made a complaint, I felt pressured to retract it in order for them to continue acting for me. Shortly after, they stopped acting on my behalf altogether.This matter is being escalated to the Legal Ombudsman and the SRA. I cannot recommend this firm. The stress, delays, and lack of professionalism have been overwhelming.
I would highly recommend Jackson Quail Law for their reliability and communication given to me at a time when I needed their help on the passing of my late husband. Their service is a five star from me and I thank all staff involved and their understanding of the grief and pressure that I was going through. They are a trustworthy company and I would have no hesitation in using their services if required in the future.
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