kaosbeds.co.uk

4.4
4.4 Based on 13 reviews

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Average Rating

4.4

/
5

13 Reviews

5 Star
86%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
14%

All Reviews

Filter Reviews

Review Time

Jolene Bannister
Fantastic service, so helpful all staff friendly and excellent quality have purchased a few times no

Fantastic service, so helpful all staff friendly and excellent quality have purchased a few times now and would highly recommend.

Thank you Richard for all your help

5
Date of experience: Mar 07, 2026
Jolene Bannister
Fantastic service

Fantastic service, so helpful all staff friendly and excellent quality have purchased a few times now and would highly recommend. Thank you Richard for all your help

5
Date of experience: Mar 07, 2026
Inkaapi
Great experience ! Worth every penny

Great experience with this mattress shop. The staff helped me choose the right mattress and even delivered it for free the next day because it didn’t fit in my car. They arrived exactly on time as promised.The mattress was well protected, perfectly clean, white, and looked brand new. It’s very comfortable to sleep on.Honest guys with great service. I will definitely be back to choose a double divan mattress for myself. This one was for my daughter — a single mattress at a great price and worth every penny. Thank you Guys !

5
Date of experience: Jan 03, 2026
Owen
Wow !

Wow, I’m seriously impressed! Ordered a bed today late morning and within two hours it was delivered and assembled love supporting a local independent store and the staff were really helpful. Won’t go anywhere else now. Thanks so much, great customer service is so rare I just had to write a review!

5
Date of experience: Nov 14, 2025
Maria eilene Pasag
Amazing service in store

Amazing service in store . went out of their way to arrange a delivery to accomadate my busy work schedule . The delivery guys were amazing . very polite and assembled the beds . Thank you so much

5
Date of experience: Sep 20, 2025
Dominic C.
I am surprised this company has only a…

I am surprised this company has only a score of 3.8 on Trustpilot. They deserve much more than that. I have taken delivery of 2 beds 2 mattresses and 3 headboards today and the service by the delivery guys was impeccable. They assemble the beds for you;all done in a very friendly and ‘can do’ manner. The service we received in the shop, when we visited to place our order, was equally as good. The owner was very helpful and friendly, as was the rest of his team. In my view this is a local , friendly and professional business that is very good at what they do. Rare nowadays . One final comment. I have not been asked by anyone at this company to write this review.

5
Date of experience: Jul 30, 2025
Mac Howard
Great service and prices

Staff were really friendly. Advice was excellent and very competitive prices. The delivery was exceptional. The guys were friendly and ever so helpful

5
Date of experience: Mar 19, 2025
Muriel Brooks
I do not recommend this shop.

Initially I received good service from this local business. However, on the advice of the staff I paid a premium price for a divan base, only for it to break within 10 months. I have been told by staff that the damage was deliberate. I stated several times, this is not possible and explained why. Staff have refused to listen to me and still insist this is deliberate damage. The staff member who came to my house to inspect the bed spoke to me in a condescending manner and quite frankly was not customer focused at all. Everything was fine when taking my money, but absolutely no help when things went wrong. I would not recommend this shop.

1
Date of experience: Nov 16, 2024
Maverick
Outstanding service

Amazing from start to finish you won't get better. The staff are so pleasant go above and beyond ( yes helpful people still exist and Kaos have at least 3 of them ) Brilliant prices, amazing service, quick delivery. Totally impressed!! ( even moved the old mattress into another room) Will be recommending and returning absolutely over the moon

5
Date of experience: Jul 31, 2024
PC50
Excellent local company

Excellent local company, we ordered two ottoman beds, they arrrived early, brilliant communication and were assembled by the delivery guys who took all the packaging away with them. Thanks so much great service 😀.

5
Date of experience: May 13, 2024

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