karaca.co.uk

4.1
4.1 Based on 121 reviews

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Average Rating

4.1

/
5

121 Reviews

5 Star
74%
4 Star
2%
3 Star
2%
2 Star
0%
1 Star
21%

All Reviews

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Review Time

Misty Smith
Extremely disappointed with the service.

I waited over a month for my order, which never arrived. I contacted the support team multiple times regarding the delivery and the refund. I was informed that a refund couldn't be processed because the item was marked as dispatched. Additionally, the delivery was significantly delayed, communication was poor, and I had to put in a lot of effort to secure my refund. I do not recommend this service.

1
Date of experience: Jan 22, 2026
Sharon P.
Excellent service and quality product

Outstanding service and a fantastic product. In our initial delivery, we received an item that was chipped. However, a swift replacement was provided at no cost, without any hassle. The process was very efficient, and we are absolutely delighted with our beautiful new crockery.

5
Date of experience: Jan 18, 2026
Simon Patterson
Disappointing quality and frustrating return process

The tea and coffee maker is of low quality with manufacturing issues. I’ve faced difficulties with returns and tracking. Despite a 10 business day deadline, I still haven't received anything after two months. Countless emails have led to no resolution. Extremely disappointing service.

1
Date of experience: Dec 23, 2025
Tigroux_
Lovely design, but quality is lacking

The plates have a beautiful and distinctive design, which led me to order two sets. However, the overall quality is quite disappointing. The sets do not match well, with clear differences in pattern consistency and extra pieces that do not complement each other. Most large plates arrived damaged – many have chips, minor defects, or visible scratches, some looking as if they were previously used. Considering the price and the brand's reputation, I expected significantly better quality and consistency.

1
Date of experience: Dec 02, 2025
Zebuzor97
Exceptional quality dish set

The dish set is of exceptional quality and truly worth the price. It looks stunning, precisely as described, and the delivery was incredibly quick. I’m very happy with this purchase and would highly recommend it!

5
Date of experience: Dec 02, 2025
Kaylee C.
Still awaiting my order!!

I have been waiting two weeks for my order. I completed the age verification at the time of ordering, but was later emailed to do it again, which I did. After dispatch, it was sent to the wrong address! I called to inquire about my parcel. While I understand this isn't the fault of the company, it’s been over a week and I’m still waiting for it to be resent!

1
Date of experience: Dec 01, 2025
Shirley Sanders
Most large plates arrived damaged

The plates have a beautiful and unique design, which is why I ordered two sets. Unfortunately, the overall quality is very disappointing. The sets are mismatched, with clear differences in pattern consistency and additional pieces that do not fit well together. Most large plates arrived damaged – many have chips, minor defects, or visible scratches, some appearing used. Given the price and the brand’s reputation, I expected much higher quality and consistency.

1
Date of experience: Dec 01, 2025
Ultan Wright
Fantastic design and quality at a great price

I bought a set of plates and bowls after moving into a new home. The quality and variety at such affordable prices will definitely bring me back for more. Plus, the rapid shipping and excellent packaging ensure everything arrives quickly and safely.

5
Date of experience: Nov 27, 2025
Quick delivery and well-packaged...

Quick delivery with careful packaging to ensure the glass items were protected. I haven't used them yet since they are for my new home.

5
Date of experience: Nov 26, 2025
Millie Adams
My orders are still not here and...

My orders have yet to arrive, and they are all experiencing delays.

1
Date of experience: Nov 26, 2025

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