kapten-son.com

3.9
3.9 Based on 401 reviews

Unsere Produkte sind stylish, gut durchdacht designed und glaubwürdig. Sie sind mehr als reine Objekte, sie sind die passenden Begleiter für jedes Abenteuer. Dem Global Citizen gewidmet, möchte Kapten & Son die Leidenschaft für das Abenteuer wecken – geme...

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Average Rating

3.9

/
5

401 Reviews

5 Star
62%
4 Star
7%
3 Star
5%
2 Star
5%
1 Star
20%

Filtered Reviews

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Review Time

Moira
No product, poor customer service, zero help from the company.

Bought a backpack online! It has been sent via DHL to a Packstation, although i was home. Tried for over 3 days going there and getting my bag. NOTHING. Packstation is broken. Sent an email to Kapten & Son and nothing either, no response, no refund. Disaster. DHL has no responsibility either. Never got my package neither my money back. Never again. After managing to get my back, completely SOAKED, I still have to pay 4.50€ for a retoure. IS a proper joke this company. Good luck if your purchase goes well. If you have any problem, is over, you sit and WAIT.

1
Date of experience: Aug 10, 2023
I had a reclamation and the answer was…

I had a reclamation and the answer was very fast, also i got immidiatelly a new backpack. I am very happy with the great customer service. Today it is not often like this. Thanks a lot

5
Date of experience: Aug 09, 2023
January Smith
Excellent service

Arrived as stated and in good orderI am very happy with the backpack Exactly what I wanted.

5
Date of experience: Aug 09, 2023
Monica
Everything is as I expected!

5
Date of experience: Aug 07, 2023
Reuben B.
Multi purpose backpack

I received this backpack as a gift. It looks to be of high quality and great design! Overall exceeds my expectations.

5
Date of experience: Aug 07, 2023
David A.
Avoid! No interest in fulfilling orders

Avoid! I ordered a rucksack which is currently stuck for no apparent reason at customs (I live in the U.K.). That happens. However, I’ve filed 3 customer service requests now and each one has been closed without response. It’s very difficult to contact them directly or get information about their logistics company. It genuinely feels as though they have no interest in fulfilling my order and I am down £140…

1
Date of experience: Aug 04, 2023
Craig
I got everything I needed and more

The delivery was very fast! The bag is of good quality and is exactly what I was looking for. The product completely matched the pictures and it has so many pockets that I can use. Other companies should take inspiration from Kapten & Son and make rolltop backpacks that can increase volume and fit more stuff. I was looking for this kind of bag for half a year.

5
Date of experience: Aug 01, 2023
Sid Rogers
Plenty of problems, though they are small

- In my first order there was a different model and color- the replacement backpack was dirty. A bit, but it's not what you expect from a new one. And also I didn't like the quality of stitches between the front and bottom panel. As a result, the material lies "in not symmetrical waves".- Golden parts look cheap, I expect that in a couple of months they'll look old and lose their shine.- The straps on the backpack are hard. Rubbing hands a little.- Delivery to Italy was way too long. - Only one attempt to deliver was made and after that it was stored in a place, which address wasn't anywhere to be found online.

2
Date of experience: Jul 31, 2023
Kara Fisher
Banff backpacks

We ordered the Banff backpacks. They were delivered in very few days. We are appreciating the high quality of the materials they are made with and the good placement of the multiple pockets and compartments.Would definately recommend.

5
Date of experience: Jul 30, 2023
Mason
I did not receive my package !

1
Date of experience: Jul 19, 2023

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Business Details

  • Unsere Produkte sind stylish, gut durchdacht designed und glaubwürdig. Sie sind mehr als reine Objekte, sie sind die passenden Begleiter für jedes Abenteuer. Dem Global Citizen gewidmet, möchte Kapten & Son die Leidenschaft für das Abenteuer wecken – gemeinsam mit unseren Kaptens bahnen wir uns den Weg durch den Großstadtdschungel und entdecken mit ihnen das Ende der Welt.See more

  • language https://www.kapten-son.com

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