Review Time
My first experience buying a new hyundai EV car (inster), got car in Jan. this year,after 3.5k kms the water pump has to be replaced and the car failed to charge it's battery. If this was not bad enough I had to deal with a local dealer (Kearys Cork) who has appalling customer service, would not offer me courtesy car and I had no way to get to work, got on to Hyundai ireland customer service who offered me no solution to my situation but put the blame back on local dealer Kearys, I'm now without a car since last Tuesday 3rd of March and just informed today 6th March it will take another 2 weeks before my car will be fixed.
My first experience buying a new hyundai EV car (inster), got car in Jan. this year,after 3.5k kms the water pump has to be replaced and the car failed to charge it's battery. If this was not bad enough I had to deal with a local dealer (Kearys Cork) who has appalling customer service, would not offer me courtesy car and I had no way to get to work, got on to Hyundai ireland customer service who offered me no solution to my situation but put the blame back on local dealer Kearys, I'm now without a car since last Tuesday 3rd of March and just informed today 6th March it will take another 2 weeks before my car will be fixed.
Bought a new dacia duster back in 2018, from kearys belgard. We've had it serviced there since to maintain the service history with dealership.We have spent thousands on it for problems that we have never encountered with any of our other cars, been driving for 30+ years.We have received the car back with the steering rack loose so the wheels wouldn't turn when we started it up when collecting. We had a breakdown they said they couldn't look at it for THREE months.We spent nearly 2k on a recent full service with timing belt replacement (we were suckered into that cos our mileage is very low, way below avg 12k annually).We got a red warning light again, approx 4 months later, one which means turn off the engine immediately and get it looked at.Were told there were 25 cars in the breakdown queue and it wouldn't be looked at for 2 weeks. At the two week mark, we started ringing for an update, to be told we'd get a call back. ELEVEN calls made and finally a week later, we were told it would be looked at in another FOUR days.Got the call that it was ready for pickup, when I started the car, the screen was asking for an authentication code and the orange warning light showing loss of traction was on...I had yet to move the car.I went back in, they took it across to the workshop, bear in mind that one of the workshop guys drove it across the road for pickup ignoring both the warning light and code request.I waited for approximately two hours and was then told that the reprogramming which was necessary after replacing a cylinder injector had 'dropped' and it needed to be reprogrammed again!!? What's to say that won't 'drop' again? It sounded like a BS excuse anyway considering how long I was waiting. The bill was over 1,200. The cherry on the cake was that everything from the glove compartment was sitting on the floor of the passenger footwell along with packaging from something.I was told that as there were COVID masks in the glove compartment, for health and safety they couldn't put them back!!???They wear gloves ffs and they could touch them to pull them out. The masks were unused by the way but that's beside the point, the car manual was lying there too...too heavy maybe for health and safety perhaps?They have also LOST our keys before after it was left in.No accountability or responsibility and bullshit excuses.To be fair to the girl I was talking to from the service department, she was making calls to the workshop and doing her best. I overheard one male staff member telling her in no uncertain terms that "he couldn't do anything about it, what do you want me to tell you?" I don't know what the "it" was at the time but it gave me the distinct impression she was fighting a losing battle trying to get straight answers and following up in order to give customers information.AVOID AVOID AVOIDAs I was waiting for hours in the customer waiting area, I got talking to a man who was trying to pick up a new car he had paid for before Christmas. The color car came in that he wanted, he was told to come and collect it....got there to find another salesman had SOLD it to someone else and they couldn't get the same color so would he take one that was the same color with a black roof, he said he would and they told him it was an extra 900 for the two tone version. He gave out and they just offered to return his deposit. He eventually agreed... only to have that one sold to someone else as well! He was picking up a totally different color that day cos he was in bad health and couldn't cope with any more hassle. That's how they treat someone buying a new car!!???
Just have to say a great place to buy a car. Mark from the sales team in the Cork store absolutely top class, will go the extra mile to meet your requirements, very patient and trust me ud need them with me, I get over anxious so thanks Mark for your great service. Warren also, and shur have to mention Richard Murphy in the Dublin store, excellent communication skills very amusing fella, easy going, they all are, down to earth guys. Thanks for everything.
Bought a brand new car in Midleton three years ago and we’ve had nothing but trouble. It’s been recalled several times, anytime you need something you can’t get anybody, they say they’ll ring you back but they never do and you have to call and call. Worst service ever. Our first time and last time buying there
Excellent customer service from start to finish, Dee and the team couldn't be more helpful, they explained everything in great detail but let me make the decision always. Bike is top class, undoubtedly be buying off them in the future
Staff so helpful from the moment walked into the showroom. Went in just to have a look at the new model and walked out with new one ordered 😁Kept me well informed on progress of new car arrival date. Excellent knowledge of car after after care.
ABSOLUTELY CRAZY COMPANY AND STAFF !!!!THEY TOTALLY DOESN'T KNOW WHAT THEY HAVE FOR SALE, STAFF ARE VERY RUDE AND ANSWERING ON MAILS AFTER COUPLE DAYS ???!!!FRIDAY INFORMED ME OVER THE PHONE THAT CAR IS AVAILABLE, VERY WELCOME TO COME FOR VIEWING. SATURDAY, I DRIVING 260km ONE WAY AND OTHER GUY TOLD ME THAT THIS CAR....... IS SOLD !!!!!!! NOT RIGHT NOW, ONLY FEW DAYS BEFORE !!!! OTHER THING IS. THIS SAME CAR IS STILL ADVERTISED FOR 18 DAYS ON DONE DEAL !!!!!! TOTALLY IDIOTS !!!!!
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With over 30 years’ experience in serving motorists in and around the Cork region, we at Kearys Motor Group are proud to represent some of the automotive industry’s most acclaimed vehicle brands. Our award-winning reputation has been built on providing exceptional standards of customer care combined with vehicles that are stylish, technology packed, and which deliver impressive performance every time.
It’s our aim to always provide the best models for our customers, many of whom return to Kearys time after time for all their motoring needs. What’s more, we work hard to ensure that value for money is assured, with almost everyone able to find the model they desire at a price that can’t be beaten.See more
