Review Time
After signing up for 3 months they then went and took more money from my account without authorisation for a further subscription that i did not sign up for. And i dont have an app or aany e mails that i can contact them with. And when i went to use the live chat on their website site it was a generic answer and when i went to answer that they shut me off. ITS A SCAM PEOPLE, short and simple. Do not sign up with them, dont give them money for nothing as you wont see it again and they make it impossible to contact them to get a refund or an answer to a question. Thieving bastards!
KetoGo.app are breaking EU law in that they refuse to keep the 14-day cooling off period. 14-day cooling off period is a law in Latvia, where the company is registered and part of the EU. I wanted a refund the day after I bought it. I could not find an app which is what they sold me, but I was told they had not sold me an app! They refused my information about the cooling off period and only refunded me when I sent them a lawyer's letter in both Latvian and English. They then lied in their reason for giving me a refund saying it was not suitable for my chronic conditions! It is a Keto diet and that is the very best diet for diabetes and all chronic illnesses. Keto is recommended by many global doctors (eg. Dr Fung, Dr. Bikman and his InsulinIQ website and many more. There are books about how healthy it is to keep your insulin regular which is what Keto does. So really, they do not know what they are talking about. A red flag should have been the fact that their 2 nutritionists mentioned with photos on their website do not have surnames! No real nutritionist is embarrassed to show their surname, on the contrary it is good for their work that people know who they are. When I asked for the name of the CEO or owner they refused to give it to me. This is a horrible firm that breaks the law and has no good customer service.
SCAM ALERT! STAY AWAY!Bad app, with a lot of expensive fees. My wife was promised a 30$ experience and ended up getting billed 120$ per month!WORST CUSTOMER SERVICE, with nobody wanting to help you.Their 30 DAY MONEY BACK guarantee is a SCAM. I asked for the money back after 10 days of no progress and was denied for random reasons until the month expired (almost 1 week of daily messages to them)They purposely delayed until the program expired to reject the request.Wasted 120$ on nothing, for no progress and no help.Looking forward to make a reclamation to customer support to have their business checked by authorities.
SCAM ALERT They make it impossible to cancel your subscription and cover their backs with this!! Visit our Help DeskBy obtaining services from our website you have agreed toGeneral Terms and Conditions | Recurring Payment Policyand relinquish any rights to subject it to any questions, judgment or legal actions.Sincerely,KetoGo (App) So Basically telling you, you got SCAMMED and there is sweet FA You can do about it!!
It's a scam. DON'T TOUCH IT!!!I am trying to cancel my subscription for 3 months months. On the app it's impossible to cancel the subscription. The Helpdesk once replied after sent them several requests and said that canceled it but they still deduct the money from my account.
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