kitbag.com

3.1
3.1 Based on 1.6K reviews

We feel your passion and aim to provide you with everything you need to follow the beautiful game. Kitbag is the home for football online - Your club's colours run through our veins. When you think football, think Kitbag - we've got you sorted. A globall...

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Average Rating

3.1

/
5

1.6K Reviews

5 Star
45%
4 Star
5%
3 Star
3%
2 Star
4%
1 Star
43%

Filtered Reviews

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Review Time

I was sent the wrong item but..

I was sent the wrong item in a 2 part order and was obviously distraught and left a less then desirable review but Sam from customer service was on the scene within an hour and told me not only will he dispatch the item for free but he told me I could keep the other item too. To say I was satisfied was an understatement. Sam was well spoken, kind and understanding. Without a doubt he's fantastic at his job and deserves a raise. Thank you Sam and team.

5
Date of experience: May 29, 2025
Galton Kelly
Great service and quality retro…

Great service and quality retro football shirt. Thanks I’ll be re ordering

5
Date of experience: May 28, 2025
Don’t normally leave reviews

Don’t normally leave reviews, but after reading all the bad ones I thought I’d share my experience. I purchased a top on Sunday, got an email Monday saying it had been dispatched, then an email from Royal Mail saying it would be delivered Wednesday, which is was, nice top too, delivered very quickly👍🏻

5
Date of experience: May 21, 2025
Tregonwell Morgan
Great experience - recommend

Bought daughter Liverpool kids away top. Price great, fast delivery. Was slightly spooked by some reviews but my experience was second to none. Thx

5
Date of experience: May 09, 2025
Grace Wilson
Girl this shop had me on the floor

Girl this shop had me on the floor. Good price, good packaging and extremely fast delivery? Like damn, said it would arrived between 9th-19th of may when I ordered on the 5th. Turns up at my door on the 7th! I was nervous it wouldn’t arrive on time for the birthday girl I was gonna give it to after reading other reviews but y’all be tripping.

5
Date of experience: May 07, 2025
Rain Ross
Beware when ordering trading cards

Beware when ordering trading cards. Although you think you can order a numbered megatin you can’t they are picked at random. Also my final order although it arrived in a white sealed Jiffy bag which was inside a sealed grey bag, the booster tin I ordered was empty. However customer services were spot on and sent a replacement. I won’t order again so I don’t have to go through this again .

2
Date of experience: May 01, 2025
Nathanael
They did not deliver my product and…

They did not deliver my product and sent me emails telling me it’s still being shipped, then told me it’s my fault as I hadn’t contacted them within 45 days of a package not being delivered. Absolute joke customer service. Do yourself a massive favour and don’t buy from them!

1
Date of experience: Apr 30, 2025
had a very rude english gentleman on the phone

had a very rude english gentleman, basically hang up on me after he kept on evading my question. "when will you send item once I have ordered?" Finally got an answer to say"We will send the day you order." I said "thankyou, thats the main question I wanted answered."he then said, "Look I dont think we want to sell to you because no matter what we do I don't think you will be happy"Now I can understand he may get difficult customers, but I sure wasn't, just didn't want to get burnt. I just had a bad experience where the clothing company online didn't send my product after ordering and was hoping to replicate the clothing from kitbag.Most disappointing.

1
Date of experience: Apr 29, 2025
Herschel Lewis
Everything is fine

Happy with my stuff, came in time, quality is as good as ever.

5
Date of experience: Apr 22, 2025
Fletcher
No issues

Fast delivery, item as described. Not sure where the negative reviews have come from, my item arrived in 3 days. Would use again.

5
Date of experience: Apr 16, 2025

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Business Details

  • We feel your passion and aim to provide you with everything you need to follow the beautiful game. Kitbag is the home for football online - Your club's colours run through our veins. When you think football, think Kitbag - we've got you sorted.

    A globally-renowned football specialist and authority in our field, www.kitbag.com is home to a huge amount of official replica kit for English Premier League giants Arsenal, Chelsea, Everton, Liverpool, Manchester City, Manchester United, Tottenham Hotspur and others.

    We are happy to offer a huge range of player and custom printing, so whether you're a fan of Sergio Agüero, Philippe Coutinho, Cristiano Ronaldo, Eden Hazard, Harry Kane, Lionel Messi, Wayne Rooney, Alexis Sánchez or Neymar JR, Kitbag Online Store UK can help you show your player passion like never before.

    Our website is managed by Fanatics (International) Ltd.

    As the global leader in licensed sports merchandise, Fanatics delivers to over 180 countries, runs stores in over 12 languages and supports multi-lingual call centres incorporating 11 languages. Fanatics extended the reach of its licensed sports merchandise business by acquiring UK-based international sports e-commerce company, Kitbag Online Store UK on February 2nd 2016. It now supports and compliments Fanatics’ successful U.S. operation by focusing on partnerships with the biggest sporting teams and organisations around the world.

    Operating from its base in the UK’s sporting stronghold of Manchester, the international business provides online, retail and end-to-end event solutions for nearly 30 partners across various sports. Fanatics has relationships with globally recognised English Premier League, La Liga, Bundesliga, Ligue 1 and SPL football clubs, along with representation across all major US Sports Leagues, Golf, Rugby, F1 and Tennis.

    Internationally, Fanatics also delivers specific global leadership in event, city centre and in-venue retail; providing expertise at leading soccer, rugby and golfing venues. Fulfilment and service infrastructure has also expanded internationally, leveraging the historic expertise of Kitbag Online Store UK in international markets and integrating with the marketing and technology solutions traditionally used by Fanatics across its sites and partners in the U.S.

    Kitbag Online Store UK at www.kitbag.com is operated under licence by Fanatics.

    See more

  • email customer.services@kitbag.com
  • call +4403454084345
  • language https://www.kitbag.com

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