Review Time
Ordered a T-shirt and received a hat. Currently been stuck in online chat for 15 minutes, agent has stopped responding.Update- it seems customer service varies hugely, the third person I eventually got through to solved the issue promptly and efficiently and posted the correct item out with express delivery.
I was nervous about placing an order in light of the negative reviews, and it appears this website has a bunch of duplicates under different urls? Regardless, the customer service was superb (used via chat) and my order arrived from the US to the UK in about a week. Would recommend - very pleased!
Tried to order a T shirt. It was wrong image to description to ref number. Brought it to your attention. I sent photos of wring item and the correct item, you offered to resend. It’s taken weeks and the same error has occurred, despite the fact I asked you to check.
So normally I don't have any issues buying from this store or the other shops from Fanatics, but 2 orders in a row I received shirts that are different then displayed at the content. The first order they really helped me out and accepted there offer. Yet again I received a shirt with similar issues including a number thats has been a little off stitched. After contacted the customer service several times now, and ask them how to fix this, they say "we will look into this" and after that they stop replying me?This not how you treat any customer i've been nothing but friendly, and I think if the customer service not replying it is truly unrespectful!
I have been trying to return a t'shirt to this company for a few weeks now, Ive paid for the postage and despite sending a couple of emails to kitbag, I still have not received my returns label, this has been going on for a few weeks now. At the moment I would not recommend using this company.
Avoid at All Costs – Unreliable Service and Broken PromisesI placed an express delivery order with Kitbag on Monday, specifically to receive a football kit in time for an important match on Sunday. Given the urgency, I paid extra for express shipping, expecting timely processing and delivery.By Wednesday, my order status still showed as “processing,” so I contacted customer service. While they apologized and assured me the item would arrive by Friday, this turned out to be completely false. Today is Friday, and the order is still stuck in processing. No shipping confirmation. No updates. No delivery.As a result, I’m now left scrambling last minute without a kit for my match.This level of service is unacceptable, especially from a retailer claiming to be reliable. Empty promises, poor logistics, and zero accountability. Based on my experience, I would strongly advise others to stay away from this site.Do not trust this website.
Product was cheaper than anywhere else on the internet, arrived quickly and securely by Royal Mail. People need to stop trying to sabotage companies' reputation over tiny quibbles - I wrote a review to counter the Karens on Trustpilot.
I sent clothes back long time ago paid over 1500 swedish sek they recieved order and never paid my money back! and did not answer me anymore i will never order again and tommorow i will call police. yes its me who ordered chicago bulls nike tracksuit to sweden / sasan when i get my money back i will delete this.
Usuall my experience with Kitbag is great however my recent one has been disappointing. The shirt arrived quickly which is great, however unfortunately it doesn't fit as hoped for. To return the item and refund the item, it turns out you have to pay the shipping, which is most unusual!
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We feel your passion and aim to provide you with everything you need to follow the beautiful game. Kitbag is the home for football online - Your club's colours run through our veins. When you think football, think Kitbag - we've got you sorted.
A globally-renowned football specialist and authority in our field, www.kitbag.com is home to a huge amount of official replica kit for English Premier League giants Arsenal, Chelsea, Everton, Liverpool, Manchester City, Manchester United, Tottenham Hotspur and others.
We are happy to offer a huge range of player and custom printing, so whether you're a fan of Sergio Agüero, Philippe Coutinho, Cristiano Ronaldo, Eden Hazard, Harry Kane, Lionel Messi, Wayne Rooney, Alexis Sánchez or Neymar JR, Kitbag Online Store UK can help you show your player passion like never before.
Our website is managed by Fanatics (International) Ltd.
As the global leader in licensed sports merchandise, Fanatics delivers to over 180 countries, runs stores in over 12 languages and supports multi-lingual call centres incorporating 11 languages. Fanatics extended the reach of its licensed sports merchandise business by acquiring UK-based international sports e-commerce company, Kitbag Online Store UK on February 2nd 2016. It now supports and compliments Fanatics’ successful U.S. operation by focusing on partnerships with the biggest sporting teams and organisations around the world.
Operating from its base in the UK’s sporting stronghold of Manchester, the international business provides online, retail and end-to-end event solutions for nearly 30 partners across various sports. Fanatics has relationships with globally recognised English Premier League, La Liga, Bundesliga, Ligue 1 and SPL football clubs, along with representation across all major US Sports Leagues, Golf, Rugby, F1 and Tennis.
Internationally, Fanatics also delivers specific global leadership in event, city centre and in-venue retail; providing expertise at leading soccer, rugby and golfing venues. Fulfilment and service infrastructure has also expanded internationally, leveraging the historic expertise of Kitbag Online Store UK in international markets and integrating with the marketing and technology solutions traditionally used by Fanatics across its sites and partners in the U.S.
Kitbag Online Store UK at www.kitbag.com is operated under licence by Fanatics.
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