Review Time
If I could give zero stars I would. This is a scam company. Nowhere on their site does it say it’s subscription only, so you order with a coupon code thinking you’ll just try it before getting more, then they charge you their exorbitant full price to send food you never asked for. They never notified me of any shipment, even the one I wanted, but I sure got tons of spam emails from them. I called when my card company notified me they charged me again. I left an irritated message because they never answer the phone, got a message that the “subscription” was refunded and cancelled. That was Feb 2nd. On Feb 7th, they put in yet another full price charge without any notification, after supposedly canceling the “subscription”. I left a pissed off message because this was now an unauthorized charge, and began a dispute with my card company. Today, the 13th I get a notification from ups about a delivery from this company, almost like the Amazon scam companies that send you something then demand you return it or be charged. This time I left a message, because they never pick up the phone, letting them know I have the message transcript proving that the “subscription” was canceled, thusly I’d not be paying for anything. This time they called back within minutes trying to lecture a grown man about my tone when leaving messages. Laura was easily the most fake, condescending merchant I’ve ever dealt with. The entire call was for her to lecture me about tone, and to tell me how highly rated on trustpilot they were. If this company tries to get their hooks into you, call your card holder and request a merchant block. Capital One was happy to help me.
We were first time customers and we ordered 10 different meals. First of all the freeze wrapped appearance was very unsavory and after cooking it was difficult to remove the plastic top. The meals were not very tasty. The chicken meals were very tough. The shrimp meal had five shrimp in it and also was not very tasty. The steak we just threw out as you couldn’t even cut it. The green beans were so overcooked we had to throw them out. All in all, we were very disappointed with the appearance of the food, the flavors and the quality of the meats and immediately canceled our subscription.
I get the low FODMAP meals and each one I have eaten tastes really good. I just keep reordering the same 6 meals when available! I got the turkey last time and I hope that stays on the menu for a while. It was delicious and, as always, enough food! I do wish the packaging were easier to peel up and remove, but I can't argue that the packaging allows me to use my meals for up to 10 days before having to freeze them, so there is that benefit.
The food is good. A little overpriced. Every single order that I placed said that it would be showing up on one day and it actually arrived the next day so the times that my food arrive was completely unpredictable and sometimes thawed out before I was able to get to it. That’s the reason why I’ve canceled my membership. I called to talk to the company about this and they were not sympathetic, so I called to leave a message about canceling my subscription which they did for me without letting me know they had or thanking me for being a customer. I guess that severed our relationship.
I am very unhappy with these meals. The meals with pasta are watery, runny, and have a bitter taste, like vinegar! For a lack of a better name, I will call their meat, "mystery meat"! I also had problems getting the wrapper off after cooking! If you are looking for good Gluten Free food, look to Amy's products. Very sorry I wasted my money!
Sadly I got gluten when I have celiac disease. I received the wrong menu so they let me pick options of regular pasta and bread all with gluten in them even though my chart stated that I needed a gluten-free diet. They fixed it and sent me a new correct menu for next week but now I’m paying a very heavy price. I have been to my doctor for nausea and cramping meds already but there isn’t much to do to fix it. I just have to spend the next month flushing my body to clear it out. Currently I’m feeling very sick and not to mention they keep leaving the box at my neighbors house. The food is good but is it worth all the trouble. I have to call them once a week to see if my food is even in its way.
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