Review Time
Great shopping experience thanks to Sean at the Mountain Warehouse, Guildford store. Unusual these days to get eye to eye contact and a smiling face when looking for assistance! Sean is very professional and a credit to the store, other staff seemed to be more intent on putting out stock, vacuuming or cashing up (at 4.30pm)! 10/10 to Sean.
Bought two pair of outdoor trousers roughly 8 years ago , absolutely quality clothing 100% happy. Last 4 pairs I have bought did not match the first 2 pair i had bought regarding material quality. Looks to me they are changing material suppliers and getting a poorer quality of material. NOT HAPPY.
One star given as service from this company is atrocious. I have ordered twice this month, 1st order took around 10 days to arrive. Second order lost. Customer service is pathetically poor, can’t explain which areas their delivery covers and why EVRI take so long to deliver to Scotland. They can manage it next day when delivering for other companies. I can only presume that MW use the cheapest available service and that service links my postcode to ‘Highlands and Islands’ which is an error on some systems. No matter: EVRI have now lost the delivery so after wasting nearly a fortnight on this, the order has been cancelled. Still waiting for refund, though!
We called in at Mountain Warehouse, Totnes about 4pm. The staff at the tills/service desk replied to us when we said hello. We then went to the hiking boots section, trying to find a specific brand. No-one came to see how we were doing, although there were no other customers in the store. My husband went to the tills to ask about the brand and staff said the store only stocks MW hiking boots, which by then I was looking at. No-one came to see if I wanted to find out more about the boots in stock. There was just no interest. It's a pity, because our experience on previous visits has been very different and a much more positive experience.
Disgusting service, will never trust again. Ordered sandals online to be collected at local store. Email confirmation received to say they had been dispatched expected within store 3-5 days. 15 days later and only because I chased the order up did they tell me the sandals have gone missing between dispatch and arrival at the Bridgend McCarthur Glen store. Beware that apparently Mountain Warehouse have no updates after the item is shipped. Your money is theirs and unless you chase the order up you will be unaware.
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