Review Time
When will I receive my products or my money back? I ordered gels in October, and as of January 21, I'm still waiting. I've reached out via email but received no response. I strongly advise against using this company; they are taking people's money.
I'm still waiting for an order I placed on November 30th. I've emailed them numerous times, and their responses are filled with excuses about moving warehouses. They provided tracking info dated 12/26/25, but ten days later, it still says 'USPS is awaiting receipt of the item.' I can't get a clear answer on my order's status. RUN AWAY from this company. I wish I had read the reviews before ordering.
I waited three weeks for my order, only to receive nothing but lies and excuses about shipping delays, warehouse inspections, and moves. They kept promising to ship in 1-2 business days, only to delay again. They even told me my order was picked up by UPS, then backtracked the next day. My order was cancelled, and while I was told I'd be refunded, I still haven't seen it. As of 11/25/25, I filed a dispute with my credit card company and complaints with the BBB and FTC.
I ordered 12 jars of skin cream totaling over $100. After waiting three weeks, I reached out and was told they were relocating and I should expect my order in 7 to 10 business days. After another three weeks, I requested a refund. They claimed it would be processed in five business days, but I never received it. When I called, the same representative insisted the refund had already been issued and that it couldn't be done twice. This was back in September 2025, and it's now January 2026. This is a scam; don't trust them.
Terrible experience all around. Slow shipping, incorrect information on the website, awful customer service, and now a return I sent back over two weeks ago has yet to be refunded. Avoid this company! They sent me the wrong item, and when I notified them, they just linked me to their outdated website. They refused to refund shipping costs despite their error. It's been over two weeks since they received my return, and I still have not received my refund.
Order date: June 26, 2025. Received on July 17, 2025. This buyer is legitimate. The issue is that the warehouse is in another country, and their US office is located elsewhere. Expect about 20 days for delivery to their US office before they ship it to you via UPS. Their US office is responsive via email, so keep in touch. My only concern was that some spray bottles were not well sealed, causing some spillage. I provided feedback on this. I ordered items worth $445, and everything arrived in good condition, with nothing missing. I gave four stars due to shipping delays.
This place feels sketchy, and I wouldn't return. I placed an order two months ago and never received it. I reached out multiple times, only to hear excuses about production being shut down or no response at all. It seems like a makeshift site scamming people out of their money. Avoid this company!
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