Review Time
I had asked when my order might be sent and was contacted by at least three customer service reps. They were all so kind and made me feel that I was a valued customer, as well as answered the inquiry to my complete satisfaction. The product did arrive and is beautiful.
Returned a watch to the company. Although it was stated as delivered by Evri, the company could not tell me until 2 weeks later that they had not received it. I did email them on day of supposed delivery to inform them. As a result I was unable to lodge a claim for a refund from courier, as the time limit is 5 days!
absolutely no assistance when a returned item was not delivered to you. Even after explaining I was in Australia & had tried to contact the postal service in the UK by phone, email & text message regarding the item, all I received a basic can't help. I was able to tract it to Coalville distribution centre & was able to give contact details to you but still no assistance.Service is extremely poor & regardless of whether you product is good or not I would never order from you again & absolutely never recommend you.
Ordered the gold watch as a gift for my daughter. Packaging, look and quality etc was all great. So far she is really happy with it. My only small quibble was with the delivery - it took a really long time to reach me from the USA and it was hard to track so I am glad I ordered early and was relieved when it arrived.
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