Review Time
I bought $119,4 dollars in products on October 2024 for the order #57935-LJ . I did not get those products so I contacted you in June 2025. Then you told me it did not get to my place because the taxes were not paid, and offered me to send the products to an US address instead of a Chilean one. So I asked for someone in the US to receive those products in their place for me. I gave you an US address. Then you told me the products were not available anymore and offered a gift code. Which I did not accept!! and still when I tried to use it, it did not work. I sent a screenshot to show you it was not working, and still you told me that the code was valid. I don't really mind if it is valid or not if I can't use it.I HAVE NOT BEEN ABLE TO TALK TO A HUMAN THIS HOLE TIME, AND STILL HAVE SOLUTION.After that I was so tired. And I still am. I asked for my money back, and you told me you could not give me my money back because you sent me a code. And i NEVER AGREED to get a code instead of my money!!! I just want my money back, and as I see you are going to keep it, at least a code for the same amount that i can actually use. THIS IS THE WORST COSTUME SERVICE IVE EVER SEEN.Thanks for nothing
COMPANY REFUSING TO REFUND FOR PURCHASE THAT NEVER ARRIVED. AI GENERATED RESPONSES ARE ENDLESS. WISH I HAD NEVER ORDERED A WATCH AS A BIRTHDAY PRESENT. SO VERY DISAPPOINTED WITH THEM, ALONG WITH THE FACT THAT THEY ARE TOTALLY UNHELPFUL AND KEEPING MY HARD EARNED MONEY IS DISPICABLE
I don’t recommend this watch. I never wore mine and it tarnished in the box in just under a year. I stored it how they recommend and when I reached out they weren’t willing to assist. The watch is unfortunately garbage now. This is very disappointing. Waste of money.
Purchased a watch as a Christmas gift. The watch was defective. I reached out to Larsson & Jennings and they told me they would gladly replace it. First, they told me it would be a couple of weeks. That time went and past. Then I was told a couple more weeks. That time went and past. Now have been told a couple more weeks. It has been almost two months total since I contacted customer service. Liked the watch but the communication with customer service has not been good.
This is now my second or should I say 3rd watch from this company. The first one, purchased in 2022, I had no issues at all. The second one has been a complete nightmare.At first when I received it, I realized I had made a mistake and purchased the smaller of two watch faces. I wrote them, explained my mishap, and that I wanted to exchange it for the 40mm watch face and now, due to me returning from the East Coast for Christmas would need it shipped to my AZ address. They responded promptly that the 40mm was in stock, gave me a coupon to put towards it, and they politely responded that they understood to send it to my billing address not the one I originally had been visiting. I thought wow they are on the ball. That’s where my headaches with Jossa, the customer service rep started. She said normally it’s done with their exchange portal and that’s where I should begin. BUT their portal after Christmas was disabled. Therefore, I should send the watch with the small clock face back as a return. Once received, I could then reorder the watch face that was bigger. I was told since it technically is an exchange, I’d receive my new shipping costs back. Watching their inventory now in sale status diminish, I decided to order the new watch at the time of the return. I wrote and explained everything thoroughly. The watch with the small face was delivered to the facility & a man signed for it on 1/2/26. They claim it’s still in transit even though I’ve sent her proof they have it there. My new watch still has not been received me. Leaving me paying for two watches now and having neither! It takes days for them to respond and no refunds have been forthcoming, but oh yes they do take their money instantaneously. BEWARE! I heard they are now owned by some other company.
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