Review Time
I received my product, but the quality isn't what it used to be since they sold their company.I reached out to customer service to start a return. The staff provided me with a website that says their return portal is unavailable. I reached out again to request a return and filled out a form. They responded to say someone would reach out in 24 hours, and it's been 3 days, and no one has reached out. Since they sold their company, I have had a terrible experience with their customer service and their returns. So sad because they used to make such great products and it's gone down hill since.
before i placed my order i messaged their customer and service about a watch says back order. they told me they are were going to ship within that week due to logistic changes. so i placed the order and after another week no shipping and i sent another email first got some AI random replies and then they said it takes another 2 weeks to ship. i demanded a refund immediately and they just keep sending me emails about giving two options of either waiting for 2 more weeks or change to another watch. this company sounds like a total fraud at this point. i am about to report fraud to my bank! DO NOT BUY from this company!
Worst ordering experience and customer support. I don’t even know where to start. First order I sent to the wrong address (my home, not vacation home). So no problem I’ll just return it on arrival because they don’t have the option to cancel or any sort of live or timely customer support. Fine. Then I go to order the correct watch to arrive while I’m on vacation as it was a gift for my sister who lives in Brazil and was meeting me there. It would have arrived in time and I paid for express shipping. They ended up canceling my order 3 days later with no notification! So I never received my watch and they accused me of fraud. Now I’m trying to return the first watch and they are extremely unresponsive (and despite being a US based Shopify store, they only respond after 11pm eastern, if at all). I already read the terrible return process they have so I’m not looking forward to that. If they make it difficult I’ll have to initiate a chargeback with my credit card company, something I’m sure this company is familiar with given their poor customer support. They also depend on the worst AI for chat support, one that can’t even find my order despite me providing the correct email and order number, even address.Update 7/27: So turns out if you return something (even if you’re just buying something to replace it) you pay shipping back and they deduct original shipping on your return lol. New to me. Additionally, they only respond between 11pm and 4am eastern time so it doesn’t seem US based and it’s always “Sophie” who has been extremely unhelpful. So the generic reply they left here saying to reach out to support is just useless as you’ll get a response a couple days later with no actual assistance. I had to email them today to show them I returned the watch they received on 7/24 because she didn’t reply to the email I sent with the tracking number… I also had to show how they haven’t replied to an email from 7/25 that they made me send to unlock my account for “fraudulent activity” which idek what that’s about. So I am yet to be able to FINALLY order this gift my sister wanted (which now she won’t get for months thanks to this company), I just want to order this overpriced watch so I could never do business with them again, and I can’t even do that.
Really bad... Packaging was destroyed in post and i reported this to them and they never responded. Not worth the hassle as they are sent from the US now This is the third time you told me to reach out. Again, I probably won't get an answer. You never answer the emails. You only add these messages for Damage Control
I bought my wife a Larsson&Jennings watch back in March and she immediately fell in love with the design. Unfortunately 2 months later my wife saw that the bezel surrounding the watch had lost a crystal and that 2 others had darkened significantly. After reaching out to customer service and providing pictures of the defect, Larsson&Jennings immediately sent us a new watch without hesitation and even requesting the damaged watch. Superb customer service and a stand-up company that cares about their product and customers. Super happy with my experience!
I never received my order. It took months for them to attempt delivery to Lebanon, but the product didn’t arrive. I updated my address to Brazil, yet it never arrived there either. I requested a refund, but instead they processed it after I had already told them not to, since my account was closed. Overall, it has been a complete waste of time and money.
Claim your business profile now and gain access to all features and respond to customer reviews.
anourioriginal.com
krkjewels.com
thedressoutlet.com
hood.de
libracases.com
stevemullerwatches.com
cotosen.com
www.michur.com
zalando.ro
ellison-newyork.com
