Review Time
If I could give a negative review I would. My mother is trying to return dresses to this company, and it has been over a week going back and forth with "customer service" and they WILL NOT just give her information to return. They have asked for pictures of her in the dress asked if she was sure she ordered the correct one etc, anything but let her return it. She should absolutely not have to send a photo of herself to a company in the dress that does not fit her. Lavetir, do better. Provide the information for the returns on your site, do not make customers jump through hoops.
Edit in response to lavetir comment: correct I personally emailed you yesterday as myself for the first time however she has been trying to deal with you on numerous occasions and now I am stepping in to assist her. And I have the many emails and messages where your customer service team is giving her the runaround and asking for a photo.
Outstanding service and results! I requested specific alterations to my dress, and they executed them perfectly and quickly! I was amazed at how fast they completed it and delivered it before my event! I highly recommend this service! Extremely satisfied!
UPDATE: Please disregard my previous comments, I am now very satisfied with this service. They allowed me to return my dress to a nearby warehouse and refunded me fully, only charging for shipping, which was reasonable. They communicated well throughout the process and were very kind. The dress was beautiful and well-made, just not suitable for me. I would definitely order from them again based on my experience. ________________ Updated next day: They emailed me offering a 30% discount if I keep the dress. What a disappointment! I will not order again. ________________ Previous post: I will update my rating after hearing back from them. I requested a refund and information on returning the dress, but it seems they are delaying. They didn’t provide return info in their first email, so I had to follow up. I’m worried I won't be able to return it in time. I’m unhappy with this service, especially hearing others only received 25% back. I need a full refund for my new dress. Disappointing.
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