Review Time
I reached out to inquire about rates for changing my credit card processing. The representative I spoke with was excessively aggressive, and when I indicated that I wouldn't be signing anything immediately, he hung up on me. This behavior was very unprofessional.
This has been the most frustrating experience I've had in my 36 years in business. Their processing equipment malfunctioned, leading to double charges for our customers. It took over six weeks to resolve this issue. They consistently provided false information and failed to follow through. I’m shocked they are still operational. If you're searching for a merchant service provider, I highly recommend looking elsewhere!
My account has been placed on hold and we haven't received any deposits for the past two weeks. I've contacted various departments, including risk and customer service, but no one seems to know what's happening. They all claim it's a back-office issue with no response. I've tried reaching out to multiple contacts, including the person who onboarded my company. No one has been able to resolve this issue or explain the reason behind it. This is severely impacting our operations since we process significant amounts of money through this service.
Every time I visit their website, a different phone number appears. When I called, the representative asked how I wanted my call directed. I had no idea! After saying I wanted to sign up, she asked me three questions and then put me on hold. The next representative repeated the same questions. If they can't communicate with each other, how can they assist me? It's just not worth the frustration.
This has been the worst company I’ve ever dealt with. I spent countless hours trying to recover a $2,000 charge, and they refused to help. Instead, they suggested I charge my customers again as a 'credit' — a completely unethical practice. It's not worth the hassle. I would not trust this company.
The monthly fees are unreasonably high. I purchased equipment to avoid the loaner fee, and despite having the invoice, they continue to charge me the loaner fee months later and refuse to acknowledge my purchase. Their customer service is terrible.
I spoke with a sales representative who was very unprofessional and aggressive. Then I was connected to another person who overwhelmed me with numerous fees. When I indicated my confusion, he claimed I was the only one who didn't understand and hung up. It's clear why they have such a low rating. They are vague, untrustworthy, and not professional at all. I would advise against trusting them with your business.
This company is terrible; avoid them entirely. They fail to complete necessary compliance during account setup and do not inform you, leading to unexpected fees. Customer service is a joke, if you can even reach them. The fees are misleading, and you won't receive a clear breakdown of charges. Initially, they were very helpful, but after 30 to 60 days, service declined significantly, and monthly fees skyrocketed with no explanation.
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Over 20 years of experience providing payment processing solutions for small and medium-sized businesses: in-store, online or on-the-go. For businesses looking for the best price for payment processing, Leaders is for you.
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