Review Time
Not sure what is with the bad reviews here, I leased new Grandland in Aug 2024, lease was about end in couple of months, got it extended for another 24 months and from start to finish its been seamless process, Elizabeth has been extremely professional and nice to deal with, I would 100% go with them if I ever have to lease again in the future.
I received a new vehicle through the company on 23rd July. Unfortunately, on 25th July, it experienced a complete breakdown due to automatic transmission failure, requiring dealer repairs. To sum it up, I was without the vehicle for two months while it was being fixed, yet the company refused to provide any compensation and expected me to continue paying the monthly lease, even though I was without the vehicle I was financing! My complaint to the company was dismissed, as they claimed it was an issue between me and the manufacturer, despite it not being my vehicle! Unacceptable service.
I've been trying for days to make a payment through their dedicated payment line. My total waiting time over five calls has exceeded 267 minutes. I've decided to give up. If it's this difficult to make a payment, I can only imagine how challenging other interactions might be. I advise steering clear of this company.
I've been trying to make a payment through their dedicated payment line for several days. After waiting a total of 267 minutes over five calls, I've decided to give up. If it's this challenging to make a payment, I can't imagine how difficult other interactions would be. I recommend avoiding this company.
I was initially hesitant to lease a car due to various stories I had heard, especially since it was my first time. However, the leasing process was remarkably simple thanks to the company and their team. The support I received throughout my leasing period was exceptional, and every representative I interacted with was friendly and accommodating. This is the only service I've experienced in the UK without any complications. They addressed all my concerns promptly, often resolving issues within the first call or email. I can confidently say they exceeded my expectations. During the final inspection, I discussed a few issues with a team member, and everything was resolved without any extra charges. I highly recommend this service for anyone seeking a smooth and hassle-free experience. Great job, team!
It was a pleasure to complete this simple transaction. Communication was quick and polite, with clear upfront costs and no misleading information. I asked direct questions and received honest, reasonable answers that helped me make informed decisions. The representative was a joy to work with! Thank you!
I had a wonderful experience collaborating with a representative while extending my vehicle lease. She was knowledgeable, efficient, and guided me through each step with clarity and professionalism. I truly appreciated how smooth and stress-free she made the entire process.
There seems to be a persistent problem with the finance department. This is the third time I've encountered issues with direct debit. Communication with the company is a lengthy ordeal, as responses take a considerable amount of time. My experience has not been satisfactory; after years of using their services, this has been my worst interaction with the finance side.
My recent experience has been quite disappointing. My vehicle broke down and is currently not working. Roadside assistance confirmed it needs repairs, but the earliest appointment available is in January 2026, leaving me without a vehicle for nearly two months. I reached out to the company, but no one has contacted me to provide further assistance. Additionally, I have received no help in securing a courtesy car, which has caused significant inconvenience.
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