legalandgeneral.com

4.3
4.3 Based on 1.8K reviews

...

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Average Rating

4.3

/
5

1.8K Reviews

5 Star
72%
4 Star
10%
3 Star
5%
2 Star
3%
1 Star
10%

All Reviews

Filter Reviews

Review Time

Catherine Briggs
They send marketing emails with no simple 'unsubscribe' button. When I complained about this the to

They send marketing emails with no simple 'unsubscribe' button. When I complained about this the told me they were allowed to do it. Not a customer friendly response.

1
Date of experience: Mar 01, 2026
P Maiden
L&G has never got back to me about a pension enquiry. This has been going on for a couple of years.

L&G has never got back to me about a pension enquiry. This has been going on for a couple of years. The advisors are always dismissive and I never had any reply to my queries. Poor service, money orientated is all L&G is interested in. Still waiting for a final answer before taking them to the Financial Ombudsman.
Your reply is not good enough, when I were advised substantial increase would occur after my 65th birthday. Around £2 per week is not considered to be a substantial amount.

1
Date of experience: Feb 18, 2026
Maryann Guild
I found getting cover was easy, the question's were clear and I managed to understand all the inform

I found getting cover was easy, the question's were clear and I managed to understand all the information given, would recommend to friends and family

5
Date of experience: Feb 05, 2026
Exceptional Support During a Difficult Time

I received complete respect and care during my period of grief. The service was outstanding. Every step of the claim process was clearly explained, and the payment was processed very swiftly. I wholeheartedly recommend this excellent service!

5
Date of experience: Dec 04, 2025
Linda Howard
Gift Card Process Needs Improvement

I believe the gift cards should be sent automatically after six payments; there shouldn't be an application process.

4
Date of experience: Dec 04, 2025
Oliver Morgan
Quick Survey

The survey was concise. I wanted to give feedback, and it was timely for me.

5
Date of experience: Dec 04, 2025
Great Communication, Delivery Lacking

Very helpful over the phone, but I'm still waiting for the urgent information I needed over a week later.

2
Date of experience: Dec 04, 2025
Direct and Simple

Direct and simple, easy to navigate, and you can talk to a real person.

5
Date of experience: Dec 04, 2025
Friendly and Courteous Team

Friendly and courteous team, issues resolved quickly.

5
Date of experience: Dec 04, 2025
Charlene Brooks
Very Supportive Team (Real People, Not Bots)

Very supportive team. Clear instructions. It's genuinely possible to call someone for inquiries.

5
Date of experience: Dec 04, 2025

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