Review Time
Absolutely awful. Said they couldn’t deliver to my address, after they took my money. Wanted to charge another £15 because their delivery company couldn’t find my UK address - then said I needed to give a ‘friends’ address. Do not trust them. Claimed money back through credit card after about 10 ridiculous email exchanges. Do not go near!
These guys are rogue traders - AVOID. I ordered a digital photo frame from them, or more specifically from their other rogue website enviox.co.uk (there may be more). It was advertised as a high-tech, high-quality product, and was voted best in class by a so-called tech-comparison website (techlidar.org) that turned out not to be legitimate either and are part of the scam. The techlidar website had a link first to enviox.co.uk, and later to lenniemart.co.uk, which look pretty much identical websites and are both registered to the rogue company behind it all (AEGISTEC LIMITED, Room F103, 449 Chester Road, Manchester, M16 9HA - Companies House # 16486289 - Incorporated on 30 May 2025 - director MR WAH HONG STEPHEN LEE born in 1965 and based in the UK, although mostly controlled by Lin Li Pan based in China with a correspondence address in Hong Kong and born in 1989). When the product arrived (from China) it was immediately clear that it was a low-quality, low-budget product, with a flimsy frame and light scratches on the screen.I requested a refund from them multiple times, and with the help of Citizens Advice Consumer service, who have reported the company to Trading Standards, I have explained my rights for a full refund to them but to no avail. Despite being a UK-registered company, they are asking me to return the goods to a Chinese address whilst bearing the shipping costs, customs duties, insurance, and a 15% returns processing fee myself. Citizens Advice Consumer service have advised me not to do so, as I will end up paying even more, have no product, and be very unlikely to receive any refund. I have now also reported them to the Advertising Standards Authority. Together we can close these scammers down.
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