Review Time
I bought 4 hoverboards and karts for my kids for Christmas. On day 1, one hoverboard the motor is making awful whirring noises and the brake system doesn't work, 2 wks later the same thing is happening a second hoverboard. I've sent dozens of emails since Christmas day and I've been ringing several times a day , and getting no response from the company at all.... its beyond frustrating, along with having 2 very upset children.
I bought 4 hoverboards and karts for my kids for Christmas. On day 1, one hoverboard the motor is making awful whirring noises and the brake system doesn't work, 2 wks later the same thing is happening a second hoverboard. I've sent dozens of emails since Christmas day and I've been ringing several times a day , and getting no response from the company at all.... its beyond frustrating, along with having 2 very upset children.
Hoverboard looks good but impossible to use itself cant even stand on it without the kart as it is too sensitive even after recalibration. Also it beeps constantly even when at full charge? Not sure why? It is a great little toy but the constant beeping is ruining the experience.
Ordered 2 hoverboards and carts on Nov 21st and received an email saying they were shipped. I have heard nothing since except there is a problem with GLS. No response to phonecalls, emails, customer contact form and messenger. At this stage I've lost hope for Christmas but just want an update.
BUYERS BEWARE.Recently ordered a hoverboard for my son through smartbalance, it has now been a month with no delivery, no response yet my money was happily taken.Delivery service says clearly that the delivery was terminated from smartbalances side, even though they have received my payment long ago.Upon inquiry about the delivery there is no response, upon inquiry about refund for undelivered goods there is no response. The seller is totally unresponsive, this has been going on for a month and has left me feeling completely swindled by a company that does not hold up to any standards for commerce or consumer rights.
I dont know what to think… The 29th of november i bought 2 x hoverboards with gocartseat. Christmaspresent for my to boys, but I have not yet received my order. The payment was deducted on December 4th. There is no tracking number, so no clue if the package is on its way. No answer when I call, and no feedback on the 2 e-mails I have sent. Very sorry for my boys, that we used 2500+ kr. on nothing.
UNHAPPY CUSTOMER: SmartBalanceShops.com AFTER TWO MONTHS - NO DELIVERY _ NO REPLY to emails nor phones and NO REFUND STILL.I expect a response to my email, alternatively I will need to log a legal complaint with the authorities and take further action.I placed an order for two hoverboards on 3 JUL 25 and up to now not delivered. They were supposed to be delivered within 3 working days and then you then informed me that you have an issue with the supplier delaying the item. I requested a refund which you confirmed would be processed… to date I have still not received my refund. Now after more than 2 months, I keep calling the numbers on your website and sent you emails asking for the status and not getting any reply.The service and customer support has been less than poor and I will have to start taking action with authorities, in reviews and on social media should I not get a reply within the next 24 hours!
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Producer, distributor and retailer for Electric Mobility Vehicles.
We engineer Hoverboards, Scooters, Motorbikes, Snowmobiles, Children Cars and many more, with the help of our Engineering Network and our Proprietary Factories.
We are always online on our Online Shops and EU Marketplaces, and also in Various Retail Shops throughout Europe. We offer a Premium, Safe and Comfortable Shopping Experience and Pre-Post Sale Support. See more
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