Review Time
Absolutely shocking experience. I would strongly advise against purchasing from this company — you might as well order from Temu.
The item I received was extremely poor quality and made no difference whatsoever to my water pressure. The only noticeable effect was that it made the water look different, which was clearly not the intended purpose.
I emailed repeatedly for over a week requesting a return, but received no response. The only time the company replied was after I contacted my bank. Once they finally responded, they repeatedly tried to persuade me to keep the item by offering a discount, followed by a further discount. Despite my continued requests to return it, they delayed the process.
Eventually, they provided a return address — but I was required to cover the return postage costs myself.
Overall, this was a frustrating and disappointing experience. I regret making the purchase and would not recommend this company to others.
The shower itself is average quality plastic, I paid £38 but it's similar to any £15 shower heads I have bought in the past. I bought a separate hose, but it didn't even come with rubber seals, at £16 that's really bad. Overall don't waste your money, far too expensive for the quality provided. Expect very slow delivery also but I was made aware of their processing times in their email.
Don’t even deserve 1 star! Terrible customer service!!! Seems to be a common theme with Showery reading other reviews. Just wanted a simple refund as shower head was no longer required due to changing the system completely. Poor communication, an email every 4 to 5 days even though I had provided a picture of the unopened box. Then offered a half the money back as they can’t resell returned items due to their environmental policy!! Although not reselling unused items will have a bigger impact when they are just binned! Now not getting any response. Awful company, don’t waste your time and money!
I ordered my 2 x showery shower heads in December but before they arrived, i had somd plumbing issues which resulted in calling a professional. As i have a gravity, pump led water system, i was recommended to not use these types of shower heads as it would damage the pump system. When they arrived i attemped to message Showery to instigate a return using their contact form. I had no response. I then emailed their customer services, no response. I have now attempted to contact them 6 times. No response. I simply want a return and refund. Despite trying to contact them on socal media (they have turned their messages off), and leaving comments on their live Showery Ads, I have had no success.Extremely poor Customer service and definitely no money back guarantee!!!
Absolutely shocking experience. I would strongly advise against purchasing from this company — you might as well order from Temu.The item I received was extremely poor quality and made no difference whatsoever to my water pressure. The only noticeable effect was that it made the water look different, which was clearly not the intended purpose.I emailed repeatedly for over a week requesting a return, but received no response. The only time the company replied was after I contacted my bank. Once they finally responded, they repeatedly tried to persuade me to keep the item by offering a discount, followed by a further discount. Despite my continued requests to return it, they delayed the process.Eventually, they provided a return address — but I was required to cover the return postage costs myself.Overall, this was a frustrating and disappointing experience. I regret making the purchase and would not recommend this company to others.
If it was possible to give a zero rating I would. Avoid this company like the plague, it might be alright if you are happy with your order but if there is a problem then the Customer service is the worst I have ever encountered. I ordered the wrong Showerhead by mistake(my own fault I know) but when I tried to contact them to arrange an exchange they ignore emails and there is no telephone number. They did eventually reply to me after several emails and said the would arrange to have a new one sent out. No details on how to send the other one back. When it never arrived I went through the whole procedure again sending multiple emails until they finally bothered to reply. They said the replacement had been lost in transit and would I like them to send another or a refund. I said I would take the refund and that is 2 weeks ago and still no refund. I am now stuck with a Showerhead I can't use. I will never use this Company again and would advise anyone else not to either
Shower was actually worse then the cheap shower head that it was replacing and dealing with the company about returns and refunds, is a pain, they basically tell you not to return the item and offer you a partial refund, rubbish product and rubbish company to deal with
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