Review Time
Convenient, efficient and stress free. Definitely preferable to a ferry!
Only downside on return trip was a French customs officer en route to UK, who seemed to think applying handbrake did not apply to her. She managed to run back in to me (no damage) and forwards into another vehicle (less fortunate) 🙄
We previously enjoyed the shuttle service to Calais, but the current pricing feels excessively high. While we can afford it, we see no reason to spend so much when a reputable ferry service can offer the same journey for less than half the price and only adds about an hour and a half to the travel time. The management appears to be lacking, particularly during busy periods. On our last trip, my family faced a very risky situation when traffic to the terminal backed up onto the local motorway in Calais, with no queue management in place and cars speeding towards the rear of the line in the dark and rain. I doubt we will choose this shuttle service again, especially with such inflated prices. They advertise day tickets for a car starting around £55, so it seems unreasonable for a regular return trip to exceed £400.
I would have rated it 5 stars because we enjoy using the service, but this time we waited nearly an hour to reach the entrance. The app mentioned a delay due to high traveler numbers, which seemed anticipated given it was the weekend before Christmas. Not all booths were operational, adding to the delay. However, once we cleared customs, boarding went smoothly, and the return trip had no queues.
Arrived promptly, allowing us to enjoy a sausage roll and drinks for breakfast at the station. We also had time to browse duty-free and make a purchase. Plus, we visited the restrooms before boarding. There was a bit of a queue at Passport Control, which has become slower since recent changes. However, loading proceeded quickly afterward. It's unfortunate that the duty-free at the port doesn't utilize the app as well. On the return trip, after being called for loading, there was a lengthy wait before we boarded the train. We thought we might be late, but we actually departed on time.
I used Flexiplus for my journey, which provided flexibility based on traffic. The booking process was easy, and check-in was smooth. You follow a purple sign to the Flexiplus lounge, which is separate from the main departure area. As far as I know, any duty-free items must be pre-ordered, as the lounge does not have duty-free options. The lounge is tidy and peaceful, but the amenities don't quite match those of a club class lounge at an airport, especially considering the extra cost. This is particularly true on the French side. Nonetheless, my companion prefers Flexiplus, so I’ll likely use it again. Priority boarding typically allows Flexiplus passengers to disembark first, but this wasn't the case on our recent trip, as other travelers who paid less boarded ahead of us.
I had a terrible experience with customer service - they were unhelpful when I needed assistance. I made an honest booking mistake, which I realized during the return journey late at night with children in the car. Despite explaining my situation multiple times at the gate, I received a blunt refusal and a demand for over €300 to return home, with no alternatives suggested. Frustrated, I managed to purchase a return ticket online for £160 (€182), which was much cheaper than what I was quoted. Why wasn't this option provided at the gate? This was my worst experience with the service, and I expected at least some basic support during a stressful situation. I received none, which was incredibly disappointing.
While it remains our preferred transit choice as frequent travelers across the Channel, it has become pricier compared to when we could purchase ticket books. The delays at French immigration on outbound trips are now considerable. This isn't the fault of the service, but having more booths open would certainly help. We ended up missing our train because of this.
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Travel with LeShuttle (formerly Eurotunnel) from our Folkestone terminal to our Calais terminal in just 35 minutes via the Channel Tunnel! All ticket prices include your vehicle and up to 9 passengers and with no luggage fees or size restrictions, you can pack as much as you want. Our 9 LeShuttle passenger shuttles transport more than two million vehicles and their passengers every year. We also understand that pets are part of the family and have proudly carried over 4 million pets since 2000. If you’re looking to drive to France and further afield in Europe, LeShuttle offer the quickest, easiest, and most eco-friendly way to cross the channel.See more
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