Review Time
I have read the negative reviews but can only comment on my experience that could not be faulted. After purchasing the Indestructible Bear Toy, that was well made, but not my dog Hunter proof, he destuffed it in 11 mintes flat. I contacted customer services and they replied within a couple of hours to say a replace would be put in hand. I replied that this would result in destruction and suggested a Heavy Duty Spiky Chew Ball which they agreed to send. A replacement Bear arrived, twice, but third time lucky I have now the ball toy. Although I offered to return the bear toys they have not asked for them. I will put them on the Cyprus Dog Rescue Christmas auction. You cannot get better customer service than that. The ball is also good and Hunter will not destroy that.
DO NOT ORDER ANYTHING FROM THIS COMPANY. IT IS A TOTAL SCAM. I ordered their "unbreaka-bear" chew toy for my small dog. It took more than a month to arrive despite my repeated chasing for delivery. They claim it should arrive in ten days (UK delivery) but this is total guesswork/nonsense/lying. When it finally arrived the dog destroyed it in less than ten minutes of mild chewing. The bear lost an ear and had a giant gash in his side within minutes. The product is smaller than you expect, it is packaged poorly so is mangled an out of shape before arrival and is clearly made of cheap material that even a puppy could chew through easily. It is total garbage and I cannot emphasise how poor every aspect of this transaction has been. Save yourself a ton of frustration, anger and disappointment and spend your money elsewhere.
Wish I’d checked here first. I bought the indestructible bear. Was ok for a week. Now just a total wreck. I was going to try and get my money back but after reading the later reviews here, I’m not going to waste my time. I may try and get my money back through my credit card.
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