Review Time
I had purchased this innovative scientific Pokeless glucometer with great expectations for a family member with diabetes. I found out these are simple oximeters with no value for the intended purpose and requested a full refund given i did not receive the advertised product. Original unopened packaging in original envelope meeting all criteria listed on the return policy. After multiple contacts asking me to open the packages to take pictures from customer service signing their names as "Grapes" and "Jelly" (suspicious) they told me the same as previous reviewers. Settle for 20% , pick something for the store front with a 75% credit and pay for shipping ,which I was unable to locate or send back to their Chinese warehouse at my expense despite being sent from California warehouse. After a lengthy process of their full examination they would decide if this product was resalable and only then would start the process of refund. Clearly discouraging any attempt at asking them to hold up to be a reputable company. As of now no satisfaction and still in process of refund attempt. ......More continued lies. This company has no intention of rectifying the lue that sold countless cheaply made oximeters under the guise of a non invasive glycometer. Which it clearly states it's not. They have had multiple contacts and countless pictures identifying the problem and still only offered a flimsy misunderstanding excuse and the 20% Partial Refund. The alternative offer was 75% of a $400.00 dollar item and additional shipping to a company that has already proven to be a scam company from China. Disappointed
This company is a scam! Not only did they send me the wrong product, but it was defected! I bought a blood glucose monitor and they sent me an oximeter! Now they tell me the blood glucose meter is out of stock. They will NOT give a refund, instead pick something else from their website. UNREAL!! Lichtzoone replied Thank you for contacting us. We're truly sorry to hear that your order didn’t meet your expectations. We want to make this experience right for you while minimizing inconvenience.Instead of going through the process of returning the item, we’d like to offer you two convenient options:✳ Option 1: 10% Partial RefundYou will receive 10% of your order amount back to your original payment method.You get to keep the item – no need to ship it back or wait for return processing.✳ Option 2: 50% Store CreditReceive 50% of your original order value as store credit.Use it anytime on future purchases with us.These options are designed to save you time, effort, and potential return shipping costs — while still acknowledging the issue and providing compensation.Please let us know which option works best for you. If you have questions, we’re here to help.
I ordered a Blood Glucose Monitor. What I got was a pulse ox that is faulty. They refuse to send me the item that was ordered. Instead they want to give me 20% off the original order towards another product. They wanted me to pay for the return postage to China even though their website says the will cover the costs if the item delivered is faulty or the incorrect item. I would suggest you shop elsewhere.
I will never buy any products again. I received the WRONG PRODUCT which has a low quality and a defect. The customer service said the item I ordered is out of stock. That is not the reason to send me the wrong item with a defect and I do not need it. Their refund options are ridiculously low partial or credit. They said the return shipping fee is on me although it is their fault. Not again…
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