Review Time
Don't count on receiving all items at once, even if it says you will. I got my package with only three out of four items. When I contacted the support team via live chat, they claimed I had received everything. After persistently pointing out the missing item, they finally admitted it was shipped separately and promised tracking info soon. They sent it only after I insisted on an urgent request since it was important for my upcoming holiday. Despite this being their error, they didn't send it express as I requested. Once everything arrives, I will return the items for a refund. I've shopped with this seller many times, but this will be my last experience. It's much better to support businesses that truly value their customers rather than just their profits.
Do not expect all items to arrive together, even if it indicates they will. I received a package meant to contain four items, but only three were included. When I reached out to the support team via live chat, they insisted I had received everything. After repeatedly stating that one item was missing, they finally acknowledged it had been shipped separately and that tracking information would follow. They only sent the item after I insisted on an urgent request, as it was essential for my upcoming holiday. Despite this being their oversight, they did not send it via express post as I had asked. Once everything arrives, I plan to return the items for a refund. I've purchased from this seller many times before, but this experience will be my last. It's far better to buy from businesses that genuinely care about their customers rather than just their profits.
I was really disappointed with the online customer service manager and her lack of willingness to assist. I think many customers fall into this situation with the company. I tried several ways to resubscribe to emails after being told I needed to do so for the voucher. When I realized I was unsuccessful, I contacted customer service, but they informed me it was too late to issue the $20 voucher I was entitled to, as I hadn't emailed them directly to resubscribe, per their terms. The company could have made accommodations to provide me with this voucher, but clearly, they don't prioritize customer experience and seem reluctant to let you use your entitled funds. Why even have a rewards program?
Extremely unsatisfactory service! I purchased two items as gifts for an important client's daughter. I called and was assured both items would be gift wrapped and sent together. Only one item arrived, and I later received an email stating the other item was on its way. I've sent two emails and tried to contact them via live chat and messenger, but no response!!! AVOID!
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