Review Time
Lifeline sent wrong device and is trying to charge me an additional $281.47 for their mistake. I had Fiona identify herself as a mgr and said price was $515.40 minus what I initially paid, so I would owe an additional $125. I paid $127.75 and every person at Lifeline says I still owe and the prices keep changing. Nate said lifeline can give any person a different quote for same product so no consistent pricing. Gary at ConnectAmerica also verbally agreed to $515.40 and said he was corporate and confirmed multiple times. They refuse to have a mgr call me and I’m lied to about who is a manager and what they tell. I have so many notes. Now they are threatening to suspend service for an 86 year old senior. Gary said if a mgr quoted price, they have to honor. Refuse to give me invoice and explain $281.47. It’s additional cost for a wireless device they sent in error and mom has never had/used cell phone or computer. Also Lifeline is charging for two devices, a landline and wireless. Tired and frustrated that no one there will assist. Cannot even get them to confirm $515.40 is amount next year because they can change that at any time. I have tried to pay to end this senior fraud, not honoring verbal agreements but want a receipt. Gary promised one to show I paid 127.75 and now cannot get that. They have two systems and won’t look at old notes and have been changing them. At a loss for what to do. Being grossly taken advantage in Illinois.
Lifeline detected my fall 3 different times. The first fall happened only one week after getting my watch. Twice I had to be transported to the ER. Each time I was unable to get up by myself, but the watch did its job. Since I live alone, my family and I are thankful for the sense of security it provides.
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