Review Time
I fell in the closet. Couldn't get out. Could hear life line.Couldn't hear me. They kept calling.I could have been unconscious, had a heart attackInstead of calling EMS They called my contacts.I am very disappointed with Lifeline. Looking at othercompanies. Have you changed your procedures?
So, this is a follow up from my review of November 20, to which I received the following reply: "Reply from LifelineNov 25, 2025Steve, thank you for providing information. I was able to locate the account and have escalated this over to our supervisor team to investigate and follow up with you to address your concerns."Well, here it is December 5th & I received a letter from Lifeline dated November 26 (one day later) threatening me again about being delinquent. Since they do not seem to want to do a simple follow up, I found the return label copy they had sent in September and tracked it thru FedEx. In less than 5 minutes I not only tracked the package to their address, but received a document from FedEx showing proof of delivery. I wish there was a way on Trustpilot to upload these documents, since someone at Lifeline apparently reads these reviews and sends a canned response.
On the last two occasions when I have checked in, the automated answering assistant does not hear my voice, even when I am standing near the machine. Eventually, a human voice comes on the line that does hear me. I have explained on both occasions that my device is not functioning as it has previously. At my request during the most recent episode, I was given a support number to call. The rep who answered could not be helpful, except to transfer me. Then the call was dropped completely. No one ever called back. I will try again when I do my next check-in.
We received the first one that was not compatible for her to use where she lived. We requested a different one and that was delayed din receiving by several weeks. She was out and the item was not able to locate her as the GPS stated it would. After numerous calls we were finally able to cancel it and send it back and we still received calls that it was offline.
Do NOT use this company. The high pressure sales takes advantage of older people who may not understand. I have said NO to their program and they continue to call MULTIPLE times everyday to try and pressure me further. I continue to block number but they call from different (587) numbers each time. They are now bordering on harassment. Should the calls continue I will be filing a harassment complaint. DO NOT ask for a free quote, they will hassle you for weeks after you say no!!
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