lilyhil.com

1.1
1.1 Based on 23 reviews

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Average Rating

1.1

/
5

23 Reviews

5 Star
0%
4 Star
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3 Star
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2 Star
8%
1 Star
92%

All Reviews

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Review Time

Truman
Received item doesn't match the online image.

The item I received was not as depicted in the online image. When I contacted customer service, they described it as 'slightly similar.' I requested a refund a second time and was offered a mere 5% refund just to keep the item. If I wanted to return it, I would have to pay for shipping back to China. I checked the postage costs, and it's $47. To make matters worse, the return address they provided is not valid. Don't waste your money!

1
Date of experience: Jan 04, 2026
Antena3
Extremely dissatisfied with the service

I would honestly rate them even lower if possible. I initially felt reassured when they responded to my inquiry, but that trust quickly disappeared when they failed to resolve my issue. I ordered boots well in advance for the holidays to avoid shipping delays, yet I'm left feeling very frustrated. It's disheartening when you want to believe in a service and hope for good customer care, but unfortunately, that wasn't the case here.

1
Date of experience: Dec 31, 2025
JailLow
Steer clear of this service

If I could give them zero stars, I absolutely would! Steer clear of this service! I placed an order for one item on December 1st and received several emails confirming my order and its processing. Then, on December 20th, I was told the item was out of stock. I'm baffled as to why it took so long to inform me, and now they refuse to refund my payment! DO NOT ORDER FROM THIS SERVICE.

1
Date of experience: Dec 20, 2025
Rosie Morgan
Steer clear of this service

If I could give them zero stars, I absolutely would! Steer clear of this service! I placed an order for one item on December 1st and received several emails confirming my order and its processing. Then, on December 20th, I was told the item was out of stock. I'm baffled as to why it took so long to inform me, and now they refuse to refund my payment! DO NOT ORDER FROM THIS SERVICE.

1
Date of experience: Dec 20, 2025
Melissa Anderson
Utterly unacceptable

Utterly unacceptable. I had to follow up multiple times regarding my order, which, when it finally arrived, looked nothing like what I had ordered. It seemed to have come from a dusty storage area! A complete scam, and obtaining a refund requires paying shipping fees to a far-off place. The support team appears to have only one generic response, regardless of my concerns. The representative should truly be embarrassed!

1
Date of experience: Dec 18, 2025
Lucas Clark
Very poor quality material

The sweater I ordered arrived with a visible stain, and the fabric is nothing like what was shown on the website. The quality is extremely poor; it's see-through in light and highly uncomfortable to wear. Additionally, the colors and neckline do not match the product depicted in the original images. Overall, the item does not meet the advertised standards. It also took a long time to arrive.

1
Date of experience: Dec 18, 2025
bj0902
Very poor quality material

The sweater I ordered arrived with a visible stain, and the fabric is nothing like what was shown on the website. The quality is extremely poor; it's see-through in light and highly uncomfortable to wear. Additionally, the colors and neckline do not match the product depicted in the original images. Overall, the item does not meet the advertised standards. It also took a long time to arrive.

1
Date of experience: Dec 18, 2025
Rosalind P.
Appalling customer service

Appalling customer service. I waited months for an item that I was never informed was out of stock. Do not purchase from this service as they break their commitments and refuse to refund despite claiming they offer a 30-day money-back guarantee on their website.

1
Date of experience: Dec 16, 2025
Hayley Rogers
Appalling customer service

Appalling customer service. I waited months for an item that I was never informed was out of stock. Do not purchase from this service as they break their commitments and refuse to refund despite claiming they offer a 30-day money-back guarantee on their website.

1
Date of experience: Dec 16, 2025
Dxmien91
Very disappointing online shopping experience

I ordered a pair of boots for $49, and within minutes the price dropped to $39. I contacted them about this, and they assured me they would adjust it to $39, but it still hasn’t shown up on my statement. The boots are of terrible quality! They arrived without shoelaces, and the materials are extremely cheap. I would recommend shopping elsewhere for better quality.

1
Date of experience: Dec 13, 2025

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