Name: lilylove.com
Telephone: 000000000
Rating: 1.6

NC88 Guest

horrible customer support

received my bathing suit. According to the size chart I was a small,(as I am in bathing suits). However, this was way too small. I emailed them and asked for a return label and to re-order a medium, I was told to please accept a $25.00 refund. The suit cost about 55.00. I asked why and they said it would cost too much to return to Hong Kong. I kept insisting on the return and now they say, "return it, we will inspect it and if it's in good shape they would refund". What kind of business does this. Stay Away!!

Date of experience: Apr 06, 2025

tyran6x17 Guest

11 months ago

Seems like a Scam

I ordered a swimsuit on March 23, 2025. It’s now been 2 weeks and the tracking status still says ‘preparing shipment.’ I even emailed them on Mar 31st and got a response Apr 2nd stating: “We apologize for the delay in delivering your purchased product. Due to high demand, we are expediting its production, which is expected to be completed within 5-7 days. Once ready, we will promptly dispatch the goods to you.We sincerely apologize for any inconvenience caused and genuinely appreciate your understanding and patience. If you have any further questions or concerns, please feel free to contact our customer service team.We apologize for the delay in delivering your purchased product.” Which makes no sense because what do you mean you’re ‘expediting’ it and it still hasn’t shipped? Yeah seems like a scam as of right now. I will update if something happens.UPDATE: I finally received it after about 2.5 weeks and it was absolutely nothing like it was described and it was sheer.