Review Time
The internet was out for 10 days, yet they claim to refund only 5. The representative on the phone was quite sarcastic and didn’t listen to my concerns. When I requested to speak to a manager, he had the audacity to ask why. He kept insisting he was following the provided information, which was only what I had shared about the outage. The service is appalling. I strongly advise against using this company; the positive reviews seem fabricated. The support team reads from a script and refuses to properly reimburse honest customers. It feels like a scam, especially when every glowing review comes from someone who has only reviewed this company.
Outstanding service from the provider, now under the management of a well-regarded company that was my former supplier for both business and home needs. This company has consistently delivered exceptional customer support, which is very comforting in today's competitive landscape of internet service providers.
I spoke with a representative today who was very rude over the phone, claiming my internet was stable despite ongoing problems. My doorbells and TV couldn’t connect, and he dismissed my concerns, refusing to escalate to a manager. He interrupted me and was unhelpful. I'm truly frustrated with this service; it's the worst provider I've experienced. The staff seem robotic.
I spoke with a representative today who was very rude on the phone, insisting my internet was stable when it clearly wasn’t. My doorbells and TV couldn’t connect, and he dismissed my concerns, refusing to let me speak to a manager. He was unhelpful and talked over me. I'm really frustrated with this service; it's the worst provider I've encountered. The staff seem robotic.
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