Review Time
My husband accidently stubbled across you guys whilst attending a job down south. A very helpful young man assisted my husband in opening account with you. Also, sent him home with an abundant haul of live foods for our T's. We are now regulars, and cannot fault the service. Thank you for keeping our large collection of pets well fed and healthy.
I ordered some livefood from Livedood UK and I am extremely impressed with their customer service. I made a mistake with my address and Royal Mail had to return my order to them. Luckily they resent it with no problem at all which i am very happy about. I will order from them again without making the same silly mistake!
Great supplier being let down by a poor postal service. The critters are good despite being in the postal system for twice as long as they should be.Royal mail claim they attempted delivery but they did not after i waited in all day.This is the third time in a row this has happened, i only live 50 miles from the supplier.
This company is amazing, I would give it 4 and a half stars because it is so close to earning a 5 stars but I don't know how to do that. The company sells a wide range of live food, supplements, pre packaged food for tortoises and other type of reptiles, they also sell reptile equipment like lighting, decor, insect feed, and many other things needed for reptiles. The only complaint I have about the range of stuff is that they don't have many sizes like in the UVB lighting section they have different brands and different % but when I was needing a certain size which is a bit big and they didn't sell it so I had to pay a lot more money then I should've for the lighting size I needed because the website didn't do big sizes. The live food each have a description of what it is, where/how the insects are kept and with some insects like the miro worms it is stated what they are more suitable for animal wise and if needed to feed to reptiles to only use to make the reptile fatter but not to use it as a main part of the reptiles diet which I think is amazing as some people don't know what should just be used sometimes feed compared to what they should be given all the time. This website is the best one I've been to, to get food and stuff for my bearded dragon and they have fast shipping. I order adult loctus and not had a problem so far the only thing I get confused with is I do sometimes get 1 or 2 medium or hatchlings lotus in the bag of 25 adult lotus but that could just happen so it's most likely no one's mistake, I haven't had any lotus show up dead and if I do it's just 4 that have dead which I know will happen especially if it is cold out which I do get warned about when ordering and when I open the package it also has a paper stating if there's any dead ones it mainly will be because of the coldness and they may come back when they get to room temperature. The insects and stuff are packaged amazingly I have had none escape the bag/ tub, the box just has some dirt/mud on the bottom of the box which does cause a mess but I don't mind some people might but I don't see an issue with it. And also when I order powder supplements like calcium it always ends up outside the container and all over the lid which goes everywhere so if that can be sorted please do it as white powder is very hard to clean up especially when it gets on clothes and bedding and looks very odd. This company really does care and it shows with how good quality their stock is and they are very helpful if you have any questions and are very sweet and kind hearted, I have no issues with the people at the company, I have had a really good experience buying from them it is just a few things that need to be fixed but everything else is perfect.
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We are a family run business trading since 1989 first under the Name Chiltern Reptiles and then became an incorporated company in 2003 when we changed our name to Livefood UK Ltd.
Because we are a small close knit company with just 10 employees we are able to really concentrate on customer care which has been the driving force behind our continued growth despite the harsh economic climate.
Mail order livefood supplies for reptiles birds monkeys spiders lizards snakes frogs toads newts. Also full range of reptile accessories and vivarium supplies.See more
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