Review Time
I am not happy with this purchase at LARQ at all. Paid a substantial amount for a simple water bottle. Customer service is poor and full of excuses. They deny my legally earned points and my request to change the colour—mentioned they shipped it, even though there is no tracking available, and I contacted customer support within a minute of purchase. This simple bottle they are selling for around $80 is sent by government postal service (not even bothering to send it via FedEx). I am from Australia, and our retailers are the best.
I purchased the LARQ Bottle PureVis 2 in June last year because of contaminated water at my workplace. The taste difference is significant! The filters are reasonably priced, and the bottle looks great. Unfortunately the plastic around the UV button broke off without any drops or damage but Irena was extremely quick in replying and getting a replacement sorted. Great customer service.My only issue with the bottle has been the ring light on the lid -- I wish there was a way to turn it off, it's so annoying that it flashes intermittently!Otherwise highly recommend.
I purchased a LARQ Bottle PureVis™ 2 bottle in March 2025.It took about a week to get used to drinking from the bottle. The water seems to taste more consistent regardless of where I fill it up. I have not verified the water cleanliness (filtering effectiveness) as I have been relying on reviews.The battery in the cap lasts for quite some time (~3 weeks with regular use).The app is clean, intuitive, and a one-stop shop for accessories.Something that I have not found is how the filter lifetime is determined. To me, it seemed to be just based on time, i.e., regardless of use, which I don't understand. What if one doesn't use their bottle for a month? Does that mean the filter has still aged the same as if it were used regularly for the same period?The hinge on the bottle cap broke twice within 9 months - the bottle wasn't dropped; I'm not as delicate as one could be with bottles.However, customer service was quick to respond and replaced it both times within 1-2 weeks.
I ordered a LARQ Bottle PureVis 2 and learned a day after the purchase that a new Black Friday discount became available. I asked LARQ customer service regarding an option to get the discount even after my purchase. A day later I got the message that they will reimburse the amount. This is what I call great customer service.
Great customer service, have had two issues with my bottle and they’ve dealt with it straight away and fixed the issue both times. The uv is great and keeps the water much fresher than a standard bottle. Although like all other bottles every time you drop it, it dints and scratches but I’m yet to find an insulated bottle that doesn’t do this especially using it all the time
I have had water filters for years, and was always concerned about hygiene, as they stay in fairly long. So I was very interested when I found out about Larq’s filtering + sanitising system.I love my pitcher, but after two years, the handle broke off. I contacted customer support, and within less than a day, Irena answered, and offered a free replacement, even though the warranty had already expired. Great product plus excellent customer service!
Some of their bottles are built with a manufacturing floor and where they are gifted Larq won’t support you. Both my bottle caps snapped off it very easily. I even offered to pay for replacement bottle tops, but they started ignoring my messages.
My bottle has lived a life. It's traveled the world, it has had a few nasty falls and drops, and I love it.Here's my experience: Great customer service for the win! The products are great, and like all products, they sometimes break when cleaning them. (The rubber in the lid of the Purevis 2 tends to be fragile).I contacted Larq explaining what had happened, when Patricio came back to me saying they'll send me a whole new replacement cap (i.e. the most expensive part of the whole thing) free of charge!
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A self-cleaning water bottle that'll help you reach your hydration goal. Neutralizes up to 99.9999%* of harmful, odor-causing bacteria using UV-C light.
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