Review Time
Since our initial LARQ products purchase of 2-1/2 years ago we just could not be more pleased. We recently noticed a crack in our pitcher reservoir and realizing that it was well beyond warranty we inquired with LARQ as to when our color would again be available for purchase. This vendor continues to stand tall behind its product where upon review of our situation, Oscar in LARQ customer service responded with news that a replacement pitcher component was being shipped to us at no charge. We are very much impressed and appreciative that LARQ empowers its Level 1 service team to evaluate and so swiftly respond with such a kindness and consideration. We look forward to continued years of drinking brilliantly via our LARQ pitcher and water bottles. Thank you so much!👍
I've had several LARQ bottles and I haven't bought a disposable water bottle in ages! Recently with my new PureVis2, the cap's battery was depleting every 2-3 days, so I reached out to customer services and provided everything they asked for.The customer service was top notch. No delays, even during the Christmas - New Year's period. A new cap it's on its way as technical support realised that there was a fault with mine.So happy with the service, but most of all, the bottle!
The accuracy of this product is dismal, it’s a lie, app has so many glitches , also look into the return policy it’s horrible and a scam ! because if you try it and it doesn’t work it’s considered used and they wont return your money. The costumer service is horrible. Stop promoting this product, it’s nothing as advertised .
Delivery to an inner-city Melbourne suburb took almost a month, which was already disappointing. Unfortunately, the bottle itself hasn’t lived up to the hype either. It doesn’t hold temperature well, and despite the advertised filter tech, the water starts tasting stale quite quickly. The swig top also develops a funky smell after washing and then sitting unused, which is a deal-breaker. The only real positive is the design: it looks sleek and feels premium in the hand. But in terms of performance and quality, it’s definitely not high-end. I wouldn’t recommend it.
I purchased a Larq purevis2 and am within the 1 year warranty period. I’m experiencing a defect with the cap of my water bottle where, the button lights up orange instead of blue and is not activating the UV purification cycle. I’ve reached out to Larq through their email Chanel and received an auto reply that I needed to register my bottle’s serial # before filing a warranty claim. The website won’t let me even register the bottle because when I try to enter my bottle’s serial number into the field, it states “Please enter valid serial number.” I’ve emailed Larq screenshots of the website showing the inability to register the product with a photo of the serial number of the bottle and have received no reply. This has been the most frustrating customer service experience I’ve had for any product. Think long and hard before purchasing a $130+ water bottle from Larq, because in my experience it has been impossible to get assistance when an issue arises. They also don’t have a phone number which raises its own set of red flags. All I can say is think long and hard before purchasing a Larq product.
The Larq Purevis 2 bottle doesn't accurately measure the volume of water you're drinking, because it doesnt always communicate with the app, as it should.I thought mine must be faulty, so they very kindly sent me a replacement cap - but the new one is exactly the same, so it's clearly a design flaw. Sometimes it registers that you had a drink, other times it doesn't.So my advice is, its not worth paying extra money for the Purevis 2. Just get the cheaper Purevis to purify the water. The hydration tracking is essentially useless. There's also a YouTuber who ran a test that demonstrates that perfectly.
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A self-cleaning water bottle that'll help you reach your hydration goal. Neutralizes up to 99.9999%* of harmful, odor-causing bacteria using UV-C light.
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