Review Time
I ordered 3 items and plan to wear them around Christmas. Yet the whole batch took more than 2 weeks to ship. When it finally arrived right before Christmas, I found the collar of one of the sweaters has been came apart when i unpacked it. Not to mention I can't wear it at Christmas and was too busy to complain and ask for a refund. The return/refund policy is very unfriendly. I won't recommend this shop anywayUpdate as of 12 January 2025:I received a prompt response from the Customer Service (CS) team after sharing my previous comment. They offered me the choice of a replacement or a refund, and I opted for the latter. The refund was processed immediately. I appreciate the excellent service provided by the CS team and hope to see improvements in the product quality control moving forward.
I actually order 2 items product but due to one item is being out of stock before clarifying with customer service one of the colleague had serve me promptly and I feel that liwisi had a very good customer service experience for me. Representative Evelyn i would like to thank her prompt respond and service and even offer me to choose another options but I cancel 1 of the item instead and still continue to give me a good service experience. I will come back and support liwisi products again. It has been great.
Very much appreciated to the after-sales service, I requested refund on one of the items I purchased. They responded to my request promptly and reasonably, gave me great confidence in further and continually shopping in their store in future.
My 3rd purchase so far, and still impressed with the quality of the products, feels very premium. Every piece of clothings and accessories I’ve got are true to the pictures as advertised. Equally amazed at their quick responses and good customer service.
I received my order of 2 tops unfortunately both of them didn't fit me. I made an error as the sizes are not meant for AUS/NZD! However, Evelyn was kind enough to offer me a 30% refund of the order (excluded shipping). Therefore, I have reordered the same top of a larger size. I like the quality of the material & most of all the after sale service is good. I will certainly continue to shop at Liwisi !
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