Name: liwisi.com
Telephone: 000000000
Rating: 4.0

TP49 Guest

A frustrating experience

I am writing to express my dissatisfaction with the delivery process for my recent order. While I understand delays can happen, the lack of proactive support and accurate tracking information made this experience unnecessarily difficult.Despite reaching out to your customer service, I was only provided a tracking number and left to navigate the situation with Aramex on my own. Contacting Aramex was time-consuming, requiring extended wait times and unclear tracking updates. Ultimately, I had to pick up my package directly from their depot, which is far from the seamless service I expected.I believe that, as a retailer, it is your responsibility to ensure the delivery process is handled smoothly, or at least to assist more actively when issues arise.I hope you take this feedback into account to improve future customer experiences.

Date of experience: Nov 17, 2024

Patty Wright Guest

1 year ago

I placed two orders

I placed two orders l. One on 18 and one on 19 Nov. I received the 2 confirmations emails for both orders. For the. Order placed on 18 Nov got a shipment email and tracking number. But the tracking number cannot be used to check the status of the delivery. For the order placed on 19 November, no shipping confirmation and I cannot find my order in the shop app after log in. I sent inquiry email to check but no response.

Date of experience: Nov 16, 2024

Peggy B. Guest

1 year ago

Everything was great

My purchases were all true to size, same quality as shown in photos and really affordable. Shout out to Evelyn who was very helpful and patient replying to my queries. Will definitely order again😊

Date of experience: Nov 13, 2024

AB29 Guest

1 year ago

This is my first time to buy from this…

This is my first time to buy from this website, the clothes looks nice and classy to me. I love it.

Date of experience: Nov 09, 2024

Karyne Guest

1 year ago

Classy and timeless design

I love the classy design of their products and how timeless they look.Service is also one of their advantages.I will recommend this brand to the people I know.

Date of experience: Nov 02, 2024

Demetrius Guest

1 year ago

Another victim here

Never believe or purchase the product from Facebook advertising, all cheating and fake reviews. When you thought it’s from Japan should be good quality but it was a joke. Dispatch from China, disgusting quality, reject refund, waste money and time. I paid an expensive lesson and disappointed.Please don’t trust someone who mentioned the clothes in gxxx quality, all the clothes shown on website not the same quality when I received.

Date of experience: Oct 31, 2024

clara310 Guest

1 year ago

Gorgeous pieces

Very happy with all the pieces I received, from a lovely jacket to a knit jumper and co ord,thankyou

Date of experience: Oct 30, 2024

Lavender Scott Guest

1 year ago

Good service

Styling of Products are nice. Liwisi is a very responsible supplier with a very good manner of after sales services.Appreciate their effort on my purchase.I will purchase again.

Date of experience: Oct 28, 2024

baptiste10032 Guest

1 year ago

I do like the clothes design and…

I do like the clothes design and quality.

Date of experience: Oct 27, 2024

Tara Taylor Guest

1 year ago

First time buying from this website and…

First time buying from this website and so far the items were delivered earlier than scheduled. The tags are from Liwisi with Japanese wordings…quality of materials looks good. Designs are as per website. Hopefully they will still look good after washing.Will definitely buy more (hopefully will be of same quality) if the quality remains good after washing.